Amazon file not found errors are back

Aspose.Total Product Family
1

Half a year ago, during the migration to Amazon, errors occured that files could not be found.


Since yesterday we receive such errors again:






Message:

{“Message”:“Error ‘The specified file does not exist.’, Bucket ‘afc-filestorage’, FilePath ‘1085/7251c11e-629d-4d0d-945f-a7f420230c31/30d38f65edbbc99835bc29c890bc1fda254017e3.docx’”}





Time:

2015-03-20 08:39:54














Message:

{“Message”:“Error ‘The specified file does not exist.’, Bucket ‘afc-filestorage’, FilePath ‘1085/7251c11e-629d-4d0d-945f-a7f420230c31/9a21e16888c9b357f18efbe7b27c150d5679b4df.docx’”}





Time:

2015-03-20 09:08:00







            


            

              
              
              
            


            

                
                
              


          

          

            

              

              


              
                  
                  
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Again another error




Message:

{“Message”:“Error ‘The specified file does not exist.’, Bucket ‘afc-filestorage’, FilePath ‘1085/7251c11e-629d-4d0d-945f-a7f420230c31/a7b910ac04bc98e1773558b821bdc2ef1506cde7.docx’”}





Time:

2015-03-20 12:00:44





            


            

              
              
              
            


            

                
                
              


          

          

            

              

              


              
                  
                  
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Again three errors this afternoon from the Amazon filestorage. We can not reproduce it at our side, it seems to happen 10% of the time:






Message:

{“Message”:“Error ‘The specified file does not exist.’, Bucket ‘afc-filestorage’, FilePath ‘1085/7251c11e-629d-4d0d-945f-a7f420230c31/c954221689cbf2a579c5b8db3cbf729c5bebfd9d.docx’”}





Time:

2015-03-20 12:08:01












Message:

{“Message”:“Error ‘The specified file does not exist.’, Bucket ‘afc-filestorage’, FilePath ‘1085/7251c11e-629d-4d0d-945f-a7f420230c31/37ac86c7b1dcdeb8f82285bf2cbcd54f58ff19e6.docx’”}





Time:

2015-03-20 12:27:20











Message:

{“Message”:“Error ‘The specified file does not exist.’, Bucket ‘afc-filestorage’, FilePath ‘1085/7251c11e-629d-4d0d-945f-a7f420230c31/8638eaa8ec3a42ee730adb01180430777e732a96.docx’”}





Time:

2015-03-20 13:57:36









            


            

              
              
              
            


            

                
                
              


          

          

            

              

              


              
                  
                  
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Hi Richard,
We are working on fixing this issue as soon as possible. Sorry for the inconvenience.
Best Regards,

            


            

              
              
              
            


            

                
                
              


          

          

            

              

              


              
                  
                  
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Again another error. Thanks for your reply Muhammad, but we’d like to know what is going wrong because this is directly affecting our business.




Message:

{“Message”:“Error ‘The specified file does not exist.’, Bucket ‘afc-filestorage’, FilePath ‘1085/7251c11e-629d-4d0d-945f-a7f420230c31/c6682178e646eb6b834239c94a1bc4d724fe2721.docx’”}





Time:

2015-03-20 15:03:51





            


            

              
              
              
            


            

                
                
              


          

          

            

              

              


              
                  
                  
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Was noticed that the problems should be resolved, so we started testing and unfortunately still get the same errors:





03/20/2015 3:55 PM
PROD App
pdf
Error: Error ‘The specified file does not exist.’, Bucket ‘afc-filestorage’, FilePath ‘1085/7251c11e-629d-4d0d-945f-a7f420230c31/9fa78b22b7987e1478e80d252faa6a8ebfd09efe.pdf’. Method: Get number of words per document page… Parameters: name ‘9fa78b22b7987e1478e80d252faa6a8ebfd09efe.pdf’, storage ‘’, folder ''
n/a
172.31.30.78






03/20/2015 3:55 PM
PROD App
words
Error: Error ‘The specified file does not exist.’, Bucket ‘afc-filestorage’, FilePath ‘1085/7251c11e-629d-4d0d-945f-a7f420230c31/4d88e6181015cebf082e064ccc037d9e9743dad8.doc’. Method: Export the document into the specified format… Parameters: name ‘4d88e6181015cebf082e064ccc037d9e9743dad8.doc’, format ‘pdf’, storage ‘’, folder ‘’, outPath ''
n/a
172.31.30.78






03/20/2015 3:55 PM
PROD App
words
Error: Error ‘The specified file does not exist.’, Bucket ‘afc-filestorage’, FilePath ‘1085/7251c11e-629d-4d0d-945f-a7f420230c31/4d88e6181015cebf082e064ccc037d9e9743dad8.doc’. Method: Export the document into the specified format… Parameters: name ‘4d88e6181015cebf082e064ccc037d9e9743dad8.doc’, format ‘pdf’, storage ‘’, folder ‘’, outPath ''
n/a
172.31.3




            


            

              
              
              
            


            

                
                
              


          

          

            

              

              


              
                  
                  
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Hi Richard,
Aspose for Cloud is hosted on Amazon servers and we are using Amazon EC2. Amazon are facing connectivity issue in some regions and the issue in fact is at their end. 
They had claimed the issue is fixed and that is why you were notified about that. We are in touch with Amazon support to get this issue fixed as soon as possible. 
You will be updated as soon as it is fixed. We are extremely sorry for the inconvenience.
Best Regards,

            


            

              
              
              
            


            

                
                
              


          

          

            

              

              


              
                  
                  
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Hi Muhammad, thanks for the status update. If we can help please let me know.

            


            

              
              
              
            


            

                
                
              


          

          

            

              

              


              
                  
                  
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Hi Richard,
Do you see any improvement now or are you still facing the same issues and situation has not improved at your end?
Best Regards,

            


            

              
              
              
            


            

                
                
              


          

          

            

              

              


              
                  
                  
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Hi, the file not found errors seem to be solved, but we had lots of errors this weekend that were new to us:


https://forum.aspose.com/t/46644

            


            

              
              
              
            


            

                
                
              


          

          

            

              

              


              
                  
                  
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Hi Richard,
These errors except SAASWORDS-220 should be fixed now. SAASWORDS-220 is related to pre Word97 format support which is not supported at the moment. Sorry for the inconvenience.
Best Regards,