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500 error

I am getting 500 internal server error from Word conversion.

Hi,

Can you please share following details?

  • If you are getting this exception for all documents or some specific documents?
  • Did you see it for a specific period of time or still getting the same exception?

If the problem is still there, please share your App SID and Key and follow the instruction from http://www.aspose.com/corporate/purchase/faqs/send-license-to-aspose-staff.aspx to share the keys.

Best Regards,

I was getting the error for every request. I tried this morning and it is working now.
Thanks

Hi,

Can you please share the email ID attached to Aspose for Cloud account? We will investigate what was the issue with your account and share more details.

Best Regards,

I am also getting a 500 error

@kathleenwest,

Thanks for your inquiry. We have created a new thread in Aspose.Total for Cloud forum. Please follow this thread for further proceedings.