500 error

Aspose.Total Product Family
1

I am getting 500 internal server error from Word conversion.

2

Hi,

Can you please share following details?

  • If you are getting this exception for all documents or some specific documents?
  • Did you see it for a specific period of time or still getting the same exception?

If the problem is still there, please share your App SID and Key and follow the instruction from http://www.aspose.com/corporate/purchase/faqs/send-license-to-aspose-staff.aspx to share the keys.

Best Regards,

3

I was getting the error for every request. I tried this morning and it is working now.
Thanks

4

Hi,

Can you please share the email ID attached to Aspose for Cloud account? We will investigate what was the issue with your account and share more details.

Best Regards,

5

I am also getting a 500 error

6

@kathleenwest,

Thanks for your inquiry. We have created a new thread in Aspose.Total for Cloud forum. Please follow this thread for further proceedings.