We were unable to convert the word documents to PDF through your service. We tried to do a random check on the Aspose word to PDF online converter but it got failed resulting in an error - “Object reference not set to an instance of an object.”
Attaching the screenshot of the same for your reference. Attached the files in a zip folder for your review. Let us know once the issue is resolved. Thanks
AbbVie doc issue.zip (1015.8 KB)
@sagar.barawade
We have opened the following new ticket(s) in our internal issue tracking system and will deliver their fixes according to the terms mentioned in Free Support Policies.
Issue ID(s): WORDSNET-27725,WORDSNET-27726,WORDSNET-27727,WORDSNET-27728,WORDSNET-27729,WORDSNET-27730,WORDSNET-27731,WORDSNET-27732,WORDSNET-27733
You can obtain Paid Support Services if you need support on a priority basis, along with the direct access to our Paid Support management team.
@alexey.noskov
I have a monthly subscription with Aspose where we consume Aspose word to PDF service and the monthly bill ranges between 700 $ - 1000 $ on average. Do we still need to register for the Paid support here?
@sagar.barawade It is not mandatory. Paid support services allows to push the issue upper in the queue. All issue created in this thread have the same root cause. The draft of the fix is already implemented and code is in the review stage. So most likely, the fix will be published in the next 25.2 or 25.3 version of Aspose.Words. We will be sure to let you know once the version with the fix is available.