A generic error occurred in GDI+ in Words 18.1.0 version

Aspose.Words Product Family
1

One of our customers got this issue and observed issue gone after recycling the IIS app pool.

Is anyone seeing this issue.

We are using Aspose. Words 18.1.0 version

System.Runtime.InteropServices.ExternalException (0x80004005): A generic error occurred in GDI+.
at System.Drawing.Image.Save(Stream stream, ImageCodecInfo encoder, EncoderParameters encoderParams)
at ? .(Stream )
at Aspose.Words.Rendering.NodeRendererBase.Save(Stream stream, ImageSaveOptions saveOptions)
at ? .? ???()
at .(? )
at . ???(? )
at ? .? ???(? )
at Aspose.Words.Document.(? , SaveOptions )
at Aspose.Words.Document.(Stream , String , SaveOptions )

PFA, screenshot

image.png (18.6 KB)

2

@vyendluri

Thanks for your inquiry. Please try the latest version of Aspose.Words for .NET 18.10. If you still face problem, please attach the following resources here for testing:

  • Your input Word document.
  • Please create a standalone console application ( source code without compilation errors ) that helps us to reproduce your problem on our end and attach it here for testing.

As soon as you get these pieces of information ready, we will start investigation into your issue and provide you more information. Thanks for your cooperation.

PS: To attach these resources, please zip and upload them.