Free Support Forum - aspose.com

Accessibility Issues are Appeared after DOCX to PDF conversion using .NET

Hi ,

We are using aspose version 19.12.0 and its below versions. While we are converting word to pdf, we are getting accessibility issues. We have a valid license of aspose.word till 30th july 2020.

Can you please help us to fix this.

@sapnajain5

To ensure a timely and accurate response, please attach the following resources here for testing:

  • Your input Word document.
  • Please attach the output PDF file that shows the undesired behavior.
  • Please attach the expected output PDF file that shows the desired behavior.
  • Please share the screenshots of accessibility issues that you are facing.

As soon as you get these pieces of information ready, we will start investigation into your issue and provide you more information. Thanks for your cooperation.

PS: To attach these resources, please zip and upload them.

Hi,

I am generating PDF file from a word document using Aspose.word 19.7.0 version.

But in generated PDF, I am getting accessibility issues.

  1. Below is the input word file : -
    BaseNonQC_EN_Template.zip (1.2 MB)

  2. Below is the out PDF file, in which I am getting accessibility issues.
    ContinYouGOLDEN_Policy_Joey Tribiani_March_31_2021 (15).pdf (858.6 KB)

  3. Below is the attached screen shot of accessibility issues:-
    AccessibilityErrorsScreenShot.PNG.jpg (333.8 KB)

  4. Below is the desired output PDF. In this pdf I am getting very less accessibility errors.
    DesiredOutPDF.pdf (1.0 MB)

Please let me know if you need any other information.

@sapnajain5

We have tested the scenario and have managed to reproduce the same issue at our side. For the sake of correction, we have logged this problem in our issue tracking system as WORDSNET-22083. You will be notified via this forum thread once this issue is resolved.

We apologize for your inconvenience.

Hi,

Any update on this issue. Please let me know.

Thanks

@sapnajain5

We try our best to deal with every customer request in a timely fashion, we unfortunately cannot guarantee a delivery date to every customer issue. We work on issues on a first come, first served basis. We feel this is the fairest and most appropriate way to satisfy the needs of the majority of our customers.

Currently, your issue is pending for analysis and is in the queue. Once we complete the analysis of your issue, we will then be able to provide you an estimate.