Hello,
A customer of our has noticed a problem with Add Attachments to PDF when they inspect the attachments in Adobe Reader. Although the attachments are fine and open without issue, the metadata does not show the attachment file size, nor the modified date. However, the filename is set.
See links below:
image.png (8.7 KB)
Our code is as follows:
image.png (76.0 KB)
Could you please advise on how best to resolve this issue?
Kind regards,
djs
Would you please confirm which API version are you using? Have your tried with the latest version? If possible, can you please provide a sample PDF generated at your end using the code snippet? We will further proceed to assist you accordingly.
Please see the links below:
Version (23.11.1):
image.png (6.3 KB)
The saved PDF:
result.pdf (97.3 KB)
Kind regards,
djs
We have opened the following new ticket(s) in our internal issue tracking system and will deliver their fixes according to the terms mentioned in Free Support Policies.
Issue ID(s): PDFNET-56175
You can obtain Paid Support Services if you need support on a priority basis, along with the direct access to our Paid Support management team.
We do have the same problem. A solution would be great.
Best regards
Matthias
Your concerns have been recorded and we will surely inform you as soon as some updates are available about ticket resolution. Please spare us some time.
Hello,
I don’t suppose there has been any update to this support ticket has there?
Kind regards,
djs
Sadly no, there has not been any progress towards ticket resolution yet. As per free support policies, the ticket will be prioritized on a first come first serve basis and we will inform you via this forum thread as soon as it is resolved. We apologize for the inconvenience.