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AmazonS3 exception during executeTemplate REST call

We have been receiving the following error since approximately noon EST on Saturday when we make REST calls into Aspose.Words executeTemplate:

Error: AmazonS3 exception: Error ‘The specified key does not exist.’, Bucket ‘afc-filestorage’, FilePath ‘9572/bd69d05b-98a7-4916-97b8-1d6fc5daeaec/ContractNewa0hN0000005vKQvIAM’. Method: Populate document template with data… Parameters: name ‘ContractNewa0hN0000005vKQvIAM’,folder ‘’,filename ‘’,cleanup ‘ContainingFields,EmptyParagraphs,UnusedFields,UnusedRegions,RemoveTitleRow,RemoveTitleRowInInnerTables’,useWholeParagraphAsRegion ‘True’,withRegions 'True’

There was a period of a couple of hours this morning where things were better, but then it started happening again. This is starting to impact our business and will become critical if it isn’t online by Monday morning EST.

Hi Bryan,

This issue has been communicated to our product team and we’ll update you as soon as it is fixed.


Dear Bryan,

Our product team has informed us that this issue has now been fixed. We apologise for any inconvenience this may have caused.

If you continue facing this or any other issue, please feel free to get in touch.


Mateen Sajjad
Aspose - File Format APIs

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