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Another convert chart in word to png issue

Hi Developer,

Good day.

I used old version aspose word for java to convert chart in word to png and got error.
So I tried the latest version aspose jar aspose-words-14.8.0-jdk16.jar . Conversion succeeded ,
but the png I got looks quite different with it in word.

I find an earlier post similar with mine:
Issue with converting an Excel chart object in Word to an image
Seems you marked it as fixed but I still meet this issue.

Already attached java code/input docx/output png in a zip.
Can you please take a look.

Shi, Lei

Hi Lei,

Thanks for your inquiry.

have tested the scenario and have managed to reproduce the same issue
at my side. For the sake of correction, I have logged this problem in
our issue tracking system as WORDSNET-10759. I have linked this forum
thread to the same issue and you will be notified via this forum thread
once this issue is resolved.

We apologize for your inconvenience.

Hi Manzoor,

Thanks for quick reply.
I know you hate question like can you give me a estimate time or when can this be resolved. but we are very anxious about this because of business reason.
so can you estimate the time?


Hi Lei,

Thanks for your inquiry. I would like
to share with you that issues are addressed and resolved based on first
come first serve basis. Currently, your issue is pending for analysis
and is in the queue. We will update you via this forum thread once there
is any update available on your issue.

Please feel free to ask if you have any question about Aspose.Words, we will be happy to help you.

Hi Manzoor,

Most of the chart is successful converted to png except this. Can you tell me which part cause this issue? maybe I can temporary remove that part before you got the solution.


Hi Lei,

Thanks for your inquiry. Your issue is pending for analysis. Once your issue is analyzed, we will then be able to share the reason of your issue. Thanks for your patience.

The issues you have found earlier (filed as WORDSNET-10759) have been fixed in this .NET update and this Java update.

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