@psethu01
Hello, after some time of investigation, we have basically identified the issue. After applying the fix, the error “The Python kernel is unresponsive” no longer appears when calling set_license("license.lic") .
We plan to release this version in early to mid-August. However, if it is urgent for you, we can also provide a hotfix. Thank you!
@psethu01
We are preparing a hotfix right now. I will notify you here as soon as it’s ready to install. Thank you!
@psethu01
Hi, We have published a hotfix on PyPI. Please install and test it. Our test results are as follows:
TestLic.png (15.5 KB)
Hope, it helps a bit!
@xinya.zhu
Hi, While running the code with the hotfix we are getting he below error
“RuntimeError: Proxy error(InvalidOperationException): The subscription included in this license allows free upgrades until 17 Jan 2024, but this version of the product was released on 25 Jul 2025. Please renew the subscription or use a previous version of the product.”
Would it be possible to add the fix to the version 24.1.0 .
@psethu01
Sorry! We can not provide the fix based on old version, so you have to renewal your order.
And you can test with temporary license first.