Aspose EMAIL conversion Issue to TIFF (Special character conversion issue)

Requirement: Convert email messages from GMail to TIFF files.


Issue: Some emails having some unnecessary special characters on converted TIFF image using Aspose. I have converted the email body using “imageMagick” tool, and there are no issues.

.NET Code: I am reading the email using Imap4Client, read each message to MailMessage and export the email body to TIFF format. Below are the source code.

MailMessage mailMsg = imap.FetchMessage(Email_ID.ToString());

using (MemoryStream ms = new MemoryStream())
{
mailMsg.Save(ms, Aspose.Email.Mail.SaveOptions.DefaultMhtml);
ms.Position = 0;

Document doc = new Document(ms);
Aspose.Words.Saving.ImageSaveOptions options = new Aspose.Words.Saving.ImageSaveOptions(Aspose.Words.SaveFormat.Tiff);
options.TiffCompression = TiffCompression.Ccitt4;
options.TiffBinarizationMethod = ImageBinarizationMethod.FloydSteinbergDithering;
options.Resolution = EDMConstants.TIFF_RESOLUTION;
options.UseAntiAliasing = true;
options.UseHighQualityRendering = true;
options.ImageBrightness = 0.7f;
doc.Save(emailBodyFullPath, options);
}

Problem: Email body(from Gmail) is not displayed with any special characters. Printed output is also not displaying any special characters. But TIFF output file is having some accented/special characters. I am attaching the TIFF file output. Below is the EML file text.

EML body:


I=C2=92ve attached the death certificate=2E Thanks again for your help on t=
his,=20
I really appreciate it!

Regards,


Could you please provide a solution for the above issue.



Hi,

Thank you for contacting Aspose Support team.

Please share your sample message file with us for further investigation in this regard. We’ll look into it for assisting you further.

We have purchased the Aspose Total Family Product for .NET on 03/07/2016. The version of software for Aspose.Email was 6.4.0.0, I have downloaded the latest version of 6.5.0.0, and the issue was resolved.


Question: As we have the purchased license of the product, can we download the latest release of the software and use in PROD. How long is the product support available.


Hi,


You may please check the subscription expiry date in your license by opening it in Notepad in the tags like in the following example:

20160608

This license is valid for all the product versions which are released before this date. Please feel free to write us back if you have any other query in this regard.