Aspose email version from 2.5 to 5.9

Aspose.Email Product Family
1

Hi ASPOSE ,
I have updated aspose email version from 2.5 to 5.9, after updating the version I am getting an error in client.GetMailboxInfo(abc-Test@mf.com)
Mailbox information can not be read.
Folder Id: ‘msgfolderroot’; Message: Mailbox does not exist.
Folder Id: ‘calendar’; Message: Mailbox does not exist.
Folder Id: ‘contacts’; Message: Mailbox does not exist.
Folder Id: ‘deleteditems’; Message: Mailbox does not exist.
Folder Id: ‘drafts’; Message: Mailbox does not exist.
Folder Id: ‘inbox’; Message: Mailbox does not exist.
Folder Id: ‘journal’; Message: Mailbox does not exist.
Folder Id: ‘notes’; Message: Mailbox does not exist.
Folder Id: ‘outbox’; Message: Mailbox does not exist.
Folder Id: ‘sentitems’; Message: Mailbox does not exist.
Folder Id: ‘tasks’; Message: Mailbox does not exist.
Folder Id: ‘junkemail’; Message: Mailbox does not exist.

can you please help me?

2

@Kamal.Bisht

Please upgrade to the latest version of Aspose.Email for .NET 22.8 and let us know how it goes on your side. Hope this helps you.

3

Hi @tahir.manzoor, after upgrading latest version for .NET22.8 .getting this type of error
“Failed to set license. Details: Invalid license signature. Please make sure the license file was not modified.” If set version 18.12 then not receiving invalid license signature but pervious error still same.

4

@Kamal.Bisht

To ensure a timely and accurate response, please attach the following resources here for testing:

  • Your input file.
  • Please create a standalone console application (source code without compilation errors) that helps us to reproduce your problem on our end and attach it here for testing.

As soon as you get these pieces of information ready, we will start investigation into your issue and provide you more information. Thanks for your cooperation.

PS: To attach these resources, please zip and upload them.

5

hi @tahir.manzoor, when I am putting
var email=client.GetMailboxInfo(“ECM_TEST@xyz.com”);
there is no error working fine but when I am putting “ECM-OnPrem-Test@abc.com” getting the same error.
Mailbox information can not be read.
Folder Id: ‘msgfolderroot’; Message: Mailbox does not exist.
Folder Id: ‘calendar’; Message: Mailbox does not exist.
Folder Id: ‘contacts’; Message: Mailbox does not exist.
Folder Id: ‘deleteditems’; Message: Mailbox does not exist.
Folder Id: ‘drafts’; Message: Mailbox does not exist.
Folder Id: ‘inbox’; Message: Mailbox does not exist.

6

@Kamal.Bisht

We have logged this problem in our issue tracking system as EMAILNET-40696. You will be notified via this forum thread once this issue is resolved.

We apologize for your inconvenience.

7

Hi @tahir.manzoor,
any update on this we are blocked here, it impact our business, can you take it on priority bases

8

@Kamal.Bisht

Hopefully, this issue will be resolved in the next version of Aspose.Email for .NET i.e. 22.9. Please note that this ETA is not final at the moment. We will be sure to inform you via this forum thread once this issue is resolved.

9

@Kamal.Bisht

After investigation, we noticed that this is not a bug in Aspose.Email rather user is trying to get a MailboxInfo that he does not have permission to access. So, we have closed this ticket as ‘Not a bug’.