Hi Ali,
Any update on this ticket/issue?
The ticket hasn’t been resolved yet sadly due to the other issues logged prior to it. We will prioritize it on a first come first serve basis and as soon as we have some updates regarding its fix, we will let you know. We apologize for the inconvenience.
Hi,
Any update on this issue?
We are afraid that the earlier logged issue is not yet resolved. Your concerns have already been recorded and we will surely inform you as soon as we have definite updates in this regard. Please spare us some time.
We are sorry for the inconvenience.
Thanks for your response. We have a significant work pending at our end related to this. Can you please let me know if there is any other way to escalate or contact sales team regarding the same.
The ticket is logged under free support model where it will be prioritized on first come first serve basis as per policies. You can escalate it to the highest priority using paid support option if issue is a showstopper for you. This way the ticket will be investigated on urgent basis. You can subscribe to paid support if you haven’t already and create a post there with the reference of ticket ID. In the meanwhile, we will inform you if we have some updates about ticket resolution.
We apologize for the inconvenience.
Hi Ali,
Thanks for your reply. We want to understand the scope of the product before we buy or get into paid support. We want to check if this product can solve or fix our current requirement as detailed earlier like the .NET library(ABCPDF) that we use. This way we can save your and our time before getting into any paid support etc. Appreciate your response.
We do understand your concerns and assure you that we will consider them during the investigation. We have escalated the ticket priority to another level and will inform you once we have more updates to share regarding its resolution. We highly appreciate your patience and comprehension in this regard. We apologize for the inconvenience.
Hi Ali,
Any updates on this issue.
We have scheduled this ticket for investigation and are going to start working on it. As soon as we have some updates about its resolution, we will surely inform you. Please spare us some time.
Hi Ali,
Just checking if there is any update. Appreciate your response.
Sadly, the investigation hasn’t been completed yet. Once it is done and we have some information about ticket resolution. We will let you know. Please be patient and spare us some time.
We are sorry for the inconvenience.
Thanks for your response. Is it possible to give estimated time?
We are afraid that we cannot share any ETA at the moment because investigation of the ticket could not get done yet. As soon as it is complete, we will be in a position to share some information regarding timeline. We will surely let you know once we have that information. Please be patient and spare us some time.
We are sorry for the inconvenience.
Hi Ali,
Any update on this issue.
The ticket is still under the investigation phase and sadly we don’t have any updates yet. We will surely inform you as soon as we make some progress towards its complete resolution. We are sorry for the inconvenience.
Hi Ali,
Just wanted to follow up to check if there is any update on this issue.
We are afraid that the ticket is not yet resolved because its analysis is not yet completed. We will let you know via this forum thread as soon as some progress is made in this regard. We are sorry for the inconvenience.
Hi Ali,
I appreciate the update. We are fine with paid support/consulting as well if you believe that someone from the product team will respond to our inquiry promptly. We only want to determine if Aspose can resolve our issue, and we want to avoid wasting time waiting indefinitely. Could you assist me more?
We really appreciate your patience. Please allow us to gather insights in this regard and we will inform you soon when this ticket will be resolved if you go with the paid support option.