Hi Ali,
Any updates on this issue.
We have scheduled this ticket for investigation and are going to start working on it. As soon as we have some updates about its resolution, we will surely inform you. Please spare us some time.
Hi Ali,
Just checking if there is any update. Appreciate your response.
Sadly, the investigation hasn’t been completed yet. Once it is done and we have some information about ticket resolution. We will let you know. Please be patient and spare us some time.
We are sorry for the inconvenience.
Thanks for your response. Is it possible to give estimated time?
We are afraid that we cannot share any ETA at the moment because investigation of the ticket could not get done yet. As soon as it is complete, we will be in a position to share some information regarding timeline. We will surely let you know once we have that information. Please be patient and spare us some time.
We are sorry for the inconvenience.
Hi Ali,
Any update on this issue.
The ticket is still under the investigation phase and sadly we don’t have any updates yet. We will surely inform you as soon as we make some progress towards its complete resolution. We are sorry for the inconvenience.
Hi Ali,
Just wanted to follow up to check if there is any update on this issue.
We are afraid that the ticket is not yet resolved because its analysis is not yet completed. We will let you know via this forum thread as soon as some progress is made in this regard. We are sorry for the inconvenience.
Hi Ali,
I appreciate the update. We are fine with paid support/consulting as well if you believe that someone from the product team will respond to our inquiry promptly. We only want to determine if Aspose can resolve our issue, and we want to avoid wasting time waiting indefinitely. Could you assist me more?
We really appreciate your patience. Please allow us to gather insights in this regard and we will inform you soon when this ticket will be resolved if you go with the paid support option.