Hello,
Maybe you have an update for this case?
We are sorry but still there is no update on it. Once we have some progress on it, we will update you.
Hello,
About paid support.
We have a developer subscription to Aspose.Total.
Does it include paid support?
This issue is really affecting us a lot.
What can we do to speed up the processing of this case?
Can it be solved in the nearest future?
Please contact Sales team in the relevant section to check your subscription if it includes paid support.
We have found one more file that cannot be opened by Aspose.Note but can be opened by OneNote native application.
image.png (7.8 KB)
file: broken.zip (12.2 KB)
We reproduced the issue after an initial test as you mentioned by loading your OneNote document into object model of Aspose.Note for .NET. We found an exception “System.Collections.Generic.KeyNotFoundException: ‘The given key was not present in the dictionary.’”
We have opened the following new ticket(s) in our internal issue tracking system and will deliver their fixes according to the terms mentioned in Free Support Policies.
Issue ID(s): NOTENET-5762
You can obtain Paid Support Services if you need support on a priority basis, along with the direct access to our Paid Support management team.
Hello,
Do you have any updates for reported issues?
We are sorry but your issues are not resolved yet. Maybe, you could avail paid support to give your issue(s) highest (possible) priority.
We are pleased to inform you that your issue (logged earlier as “/NOTENET-5756”) has been resolved. We will include the fix in our upcoming releases. Once we publish the supported version, we will notify you in the thread.
Good news.
What about the case NOTENET-5762?
Will it be fixed as well?
No, it has not been addressed yet. Once we figure it out or we have some other updates on it, we will let you know here.
The issues you have found earlier (filed as NOTENET-5756) have been fixed in this update. This message was posted using Bugs notification tool by senua.remizova
Link does not work
Sorry, please download and try the latest Aspose.Note for .NET 23.5 (Releases | NuGet) for your requirements.
Regarding the issue (logged as “NOTENET-5762”), could you please share details on how did you obtain or create the sample “broken.one” and which version of Microsoft OneNote you were using? This information will help us to investigate the issue precisely to consequently figure it out soon.
This file was provided by our customer, and I just deleted all the information.
My version: image.png (1.9 KB)
Thanks for the screenshot.
Thanks for providing further details and version information of Microsoft OneNote application. This may help to evaluate your issue.
Once we have an update on it, we will let you know here.
After investigating your issue in details, we have determined that the document was originally created in the cloud version of MS OneNote, which differs significantly from MS OneNote 2010/2016 files. When attempting to save the document in the local format, MS OneNote generates an error.
Anyways, we have scheduled an investigation to address this issue, but please note that it may take some time to resolve it. We will keep you updated on any progress.
We are sorry for any inconvenience caused!
To update you on your issue (logged earlier as “NOTENET-5762”), we identified the problem and we are able to figure out the issue. The fix will be included in our upcoming release.
Keep in touch.
The issues you have found earlier (filed as NOTENET-5762) have been fixed in this update. This message was posted using Bugs notification tool by senua.remizova