Our client is using Aspose.PDF(9.1 version) and Aspose.word for merging the documents into single output.
There documents are stored in IIS therefore we download them from URL using
WebClient client = new WebClient()
Byte bytes = client.DownloadData(url);
MemoryStream pdfStream = new MemoryStream(bytes);
Aspose.Pdf.Document doc=new Aspose.Pdf.Document(pdfStream);
The above is running ok however recently they have reported an issue where one PDF is not getting downloaded from code and the error they are getting is following
" Offline key cannot be decrypted, redownload pdf file"
However they are able to manually download the file.
Please can you help to sort out the issue since it is on their production environment therefore critical.