We can see that the above ticket has been associated with a separate forum thread and we will be sharing updates about it there as well. This is free support forum where you can follow up on any issue created by you and we will share related updates with you. You do not need to follow up with an account with which license was purchased.
Furthermore, if you have subscribed to the paid support and want to escalate the issue priority, you will need to login into Paid Support Forum and create a new topic there with the reference to ticket ID. There you can only login with the account used for purchasing.
Please feel free to let us know in case you have further inquiries.