The ticket has just been logged and an initial investigation is not yet performed against it. As soon as the ticket is investigated, we will be able to share some details about why API is showing this behavior. Please give us some time.
This issue has been opened for quite so long and customer is not at all satisfied with the resolution given. Please share the required information as early as possible. We cant keep them on hold for so long.
Please accept our humble apology for the inconvenience being faced due to this issue. We have recorded your concerns and will surely consider them during investigation. We will schedule and resolve the ticket on first come first serve basis and let you know once an update is available about its resolution.