The ticket has just been logged and an initial investigation is not yet performed against it. As soon as the ticket is investigated, we will be able to share some details about why API is showing this behavior. Please give us some time.
This issue has been opened for quite so long and customer is not at all satisfied with the resolution given. Please share the required information as early as possible. We cant keep them on hold for so long.
Thanks,
Avinash.
Please accept our humble apology for the inconvenience being faced due to this issue. We have recorded your concerns and will surely consider them during investigation. We will schedule and resolve the ticket on first come first serve basis and let you know once an update is available about its resolution.
The earlier logged ticket is under the phase of investigation at the moment. As we shared earlier, it will surely be resolved on a first come first serve basis. As soon as the investigation of the ticket is done, we will be updating you in this forum thread regarding its fix ETA. We highly appreciate your patience and comprehension in this regard.
We apologize for the inconvenience.