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Aspose.Words .NET stops working- please help URGENT!


We bought Aspose.Words recently. This morning, it shows that it's an evaluation copy and stops working.

'Evaluation Only. Created with Aspose.Words. Copyright 2003-2010 Aspose Pty Ltd.

That error occurs in these two days every 10:00 to 11:30 o’clock and it resumes normal without any fixing.

Here is information for your investigation.

Order ID: 110316153841

Order Date: 3/16/2011

The license deployed to DEV, UAT and PROD web server.

Please kindly advice

  1. The cause of the error?
  2. How’s the license count?
  3. Suggestions to avoid and handle this error.


Thank you for your inquiry.
Please make sure you have correctly placed the license file
as well as what is right calls it. Please read here and here the articles in our documentation.

If the problem persists, could you please make a small test application that would help us to simulate the problem on our side.

Our UAT and production servers are of the same configuration. UAT has no problem, but product server got this problem.

Thank you for additional information.
From this we can conclude that the problem with the server instead of license file or the library. Please make sure that an application has access to the license file. Try to read the lic file programmatically.