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Bookmarks are lost after conversion


we have the same issue for a major customer (~100k monthly users). Do you have an idea when this could be solved ? We are following this issue since July but don’t see any movement.

Best regards,


Thanks for your inquiry. Unfortunately, there is no update available on WORDSNET-17254.

Please attach the following resources here for testing. We will log a separate issue for your case.

  • Your input Word document.
  • Please attach the output HTML file that shows the undesired behavior.
  • Please attach the expected output HTML file that shows the desired behavior.
  • Please create a standalone console application (source code without compilation errors) that helps us to reproduce your problem on our end and attach it here for testing.

As soon as you get these pieces of information ready, we will start investigation into your issue and provide you more information. Thanks for your cooperation.

PS: To attach these resources, please zip and upload them.