Bullet Labels are lost after DOCX to PDF conversion at MAC and Ubuntu using Java

Aspose.Words Product Family
1

Hi,

We were using aspose word to do word to pdf conversion.
When there is a bullet character the old aspose works fine. The old version is 17.6
But after upgrade to latest version 20.9, the bullet character will become a strange character.
Is there a solution for this?

image.png (49.0 KB)
image.png (70.2 KB)

The language was java. Issue were both on ubuntu and mac

2

@Jing8h

Could you please ZIP and attach your input and problematic output PDF here for testing? We will investigate the issue and provide you more information on it.

3

Hi tahir,

Thanks. Please upzip the attached. As you can after the conversion the error character came out.

test.zip (22.7 KB)

4

@Jing8h

Please note that Aspose.Words requires TrueType fonts when rendering document to fixed-page formats (JPEG, PNG, PDF or XPS). You need to install fonts that are used in your document on the machine where you are converting documents to PDF. Please refer to the following articles:
Using TrueType Fonts
Manipulating and Substitution TrueType Fonts

Please make sure that ‘Symbol’ font is installed on the system where you are converting document to PDF.

Moreover, please use the latest version of Aspose.Words for Java 20.9 as we have not found this issue while using latest version.

5

Thanks for your advise!

6

@Jing8h

Thanks for your feedback. Please feel free to ask if you have any question about Aspose.Words, we will be happy to help you.