Cannot login to paid support helpdesk

[sanchin]

@sanchin

I would like to create a ticket under Priority or Enterprise support.

I have my organizations, username and license key details, but I do not have the password to log into the account. Please let me know how to proceed.

@muhammad.ijaz

You can use ‘I forgot my password’ option on the sign in page to reset your password
https://passport.asposeptyltd.com/account/passwordreset?signin=de367014902a5e6bacf5e4ae1de37fbe
You need to log in using your Enterprise Support account in order to report a priority issue at https://helpdesk.aspose.com/. Please try this at your end and post under Aspose.Request category if you still see any issue.

I do not have access to the email address with which we have the license. Our procurement department has those details and they will not share them with us.

Is there any other way to open a paid support ticket?
Thanks!

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This Topic is created by imran.rafique using the Email to Topic plugin.

[muhammad.ijaz]

@sanchin,

Your query has been forwarded to respective team and we will share how you can access your paid support account once we have an update on this. Sorry for the inconvenience.

Best Regards,

[imran.rafique]

@muhammad.ijaz,

Hi Imran,

Please cancel/close the post about the paid support. I confirmed with Aspose, and we do not have paid support. Sorry for the wrong information.

Thanks!