Charts not rendering correctly when saved to PDF

pk78 · August 27, 2018, 6:34pm

•Created a docx using Aspose Words for Java 18.7 and LINQ

•At the end, issued these two commands

•doc.save("a.pdf", SaveFormat.PDF);

•doc.save("a.docx", SaveFormat.DOCX);

•Opened the docx in MS Word, then print to PDF

•Save as PDF seemed to result in an identical document – except some automatic fields were not calculated in the Save As PDF version but I believe this to be an MS Word problem – the charts all looked good.

•In the following pages, the chart on the left is from the MS Word PDF and the chart on the right is from "a.pdf"

awais.hafeez · August 28, 2018, 2:08am

@pk78,

Thanks for your inquiry. Please ZIP and upload Aspose.Words generated final DOCX file showing the correct charts and Aspose.Words generated final PDF file showing the undesired behavior here for testing. We will investigate the issue on our end and provide you more information.

pk78 · August 28, 2018, 3:48pm

generatedReports.zip (3.9 MB)

please see attached

awais.hafeez · August 29, 2018, 2:31am

@pk78,

Thanks for your inquiry. We tested the scenario and have managed to reproduce the same problem on our end. For the sake of correction, we have logged this problem in our issue tracking system. Your ticket number is WORDSNET-17387. We will further look into the details of this problem and will keep you updated on the status of correction. We apologize for your inconvenience.

pk78 · September 14, 2018, 9:31pm

Any update on this issue? Our client is withholding payment until resolved.

awais.hafeez · September 15, 2018, 12:26am

@pk78,

Unfortunately, this issue (WORDSNET-17387) is not resolved yet. We are currently doing analysis of this issue to determine the root cause. We will let you know via this thread when this issue will be resolved. We apologize for your inconvenience.