Hello Imran,
Any info on the progress of the issues SAASWORDS-69 and SAASWORDS-80? We would like to test the system by converting the to those issues related documents.
Hi Richard,
Thank you for your inquiry. I'm sorry to share with you that these issues are not yet resolved. These issues are pending for analysis. We have asked the responsible developer to take a look at your issue shortly. We will keep you informed and let you know once it is fixed and available for public use.
Regards,
Imran Rafique
Support Developer, Saaspose
Support Team
http://www.saaspose.com
Great news! We have been debugging the most important issue we were facing, namely that there appear extra pages in the .pdf after the conversion from .docx. We managed to made our issue reproducible, so in fact this means we located the issue. The file in the attachment can be used to reproduce the conversion bug.
The bug has something to do with headings in combination with page-breaks. We think that if a page ends with a page-break, it still is possible to add empty heading formatting after that page-break on the same page. Converting results into an entirely empty page, since the conversion process thinks this “page-break / header”-combination do has some content. By clicking the pilcrow-icon in Word, the “show all” mode activates, which clarifies the location of the header in relation to the page-break.
We hope you guys are able to fix this problem, since a correct page-count and amount of pages is crucial to our business 
Hi Richard,
Thanks for sharing the problematic Word document. I managed to replicate the problem. I have logged this problem under ticket id SAASWORDS-79 in our issue tracking system. We will let you know once it is fixed and available for the public use. We're sorry for your inconvenience.
Hi Imran,
We again had a customer which wasn’t able to complete the order process. The conversion .docx > .pdf again created a fatal error, resulting in no document. Please take a look at the document in the attachments in order to reproduce the error. We already tried to upload the document without the first page and the attachments, but still the error occured. In other words, the error occurs in the middle part of the document.
As you can imagine, we are quite suprised about the fact that Saaspose generates so many fatal errors. We are willing to help with the debugging, but please keep us informed about the debugging progress.
Hi Richard,
Thanks for your inquiry. I tested your provided sample against the latest code base. I regretfully inform you that I'm able to replicate the error message. This problem has been logged in our issue tracking system under ticket Id SAASWORDS-80. We will soon investigate the cause of error message. Also, you will be notified once the fix for your problem is available for public use.
Please accept our apologies for your inconvenience.
From my colleague I’ve heard that the problems were solved and the fix was available live. Up till now I’m still able to reproduce the bug, so is the fix already live yet?
Hi Richard,
Thanks for your inquiry. I’m sorry to share with you that the fixes are not live yet. Your issues have been resolved in our code base but the release is in its testing phase. Once the release is published then we will be able to integrate these fixes with the live Saaspose service. Please spare us a bit more time. We will notify you as soon as the fixes are available for the public use. We’re sorry for your inconvenience.
Hello, I managed to logon the Aspose community.
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The forum is terribly slow, sometimes when I’m lucky it reacts within 4 seconds but very often the pageload is > 30 sec
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The documents I posted over here on Zendesk are supposed to be confidential, but does the import in the Aspose forum mean that they are visible for all other users?
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How can I know that a reaction has been posted to my issues? There is no separate cloud category, do I get emails when someone reacted?
Hi Richard,
Thanks for your inquiry.
richard@scribbr.nl:
1. The forum is terribly slow, sometimes when I'm lucky it reacts within 4 seconds but very often the pageload is > 30 sec
Could you please check now? Because forum pages are taking 10-15 seconds on my side. Maybe it is due to peak hours because I think low speed is just a downside of a heavy traffic consumption of our site pages.
2. The documents I posted over here on Zendesk are supposed to be confidential, but does the import in the Aspose forum mean that they are visible for all other users?
Your forum thread has already been marked as private. It is safe to attach files in the forum. If you attach your document here, only you and Aspose staff members can download it. You can also send the resources to my e-mail as described here: https://forum.aspose.com/t/how-to-send-license-file-to-support-team/225542
You can also remove any sensitive information by replacing it with dummy data instead.
3. How can I know that a reaction has been posted to my issues? There is no separate cloud category, do I get emails when someone reacted?
Yes, you will get an email notification when someone reacted. You can select an appropriate forum e.g. your inquiry is regarding Aspose.Pdf for Cloud (a.k.a Saaspose.Pdf) then please select Aspose.Pdf forum to create a new post. Please also don't forget to select a platform as a cloud.
Please let me know in case of further assistance or questions.
Hi Imran,
Thanks for the clear answers, I will try to manage the “terrible” pageload and will inform you guys if it occurs again.
Any update on the progress of the current outstanding issues?
Hi Richard,
Thanks for your inquiry.
Currently, we are in the process of integrating the latest codebase with the live Aspose for Cloud (a.k.a Saaspose) service. I have asked the responsible developer to take quick action. All the issues have been resolved either completely or partially. Please see the current issues and comments in the following table:
| ID | Issue ID | Comment |
|---|---|---|
| 1 | SAASWORDS-66 | Resolved in the latest code base. |
| 2 | SAASWORDS-75 | Resolved in the latest code base. |
| 3 | SAASWORDS-69 | The exception is fixed, however, there is still a problem with rendering the Pie chart on the 29th page. It relates to DML Charts rendering, which is a recent feature. We are actively adding new functionality to chart rendering over the last few releases. But chart rendering has many features to support. |
| 4 | SAASWORDS-79 | Resolved in the latest code base. |
| 5 | SAASWORDS-80 | The exception is fixed, however, there is another problem with data table rendering. It also relates to DML Charts. |
I will try to manage the “terrible” pageload and will inform you guys if it occurs again.
Sure, we are looking forward to fixing such problems. Please let me know in case of further assistance or questions.
@Richard - I noticed your comments on our Facebook page about your issues still being present. I’ve asked Support to prioritize things to ensure we get you a solid response ASAP.
@Ijaz - can you update this issue with what you believe the latest status is - as per the above table it sounds like most issues are fixed but Richards test cases are still failing.
Hi Billy,
I would like to update you that the most of the issues had been fixed in our latest code base. These test cases are failing because our latest code base is not integrated with our Aspose for Cloud Service. I have logged my comments against the ticket id SAASWORDS-81 in our issue tracking system.
Hi guys, that it is not integrated in the cloud service yet declares a lot 
Until now I’ve always supposed a fixed bug also meaned that it was directly available on Saaspose. We are constantly testing with the same document, so any idea when we should see a positive result?
Hi Richard,
Thanks for your inquiry. I would like to update you that our development team is working hard to integrate the latest code base. We already have escalated your issue to our development/support leads. This issue has the highest priority in our defects list. We will try to resolve this issue at our earliest.
Please accept our apologies for your inconvenience.
Hi Richard,
Thank you for your patience.
We have good news for you — all the reported issues have been resolved and integrated with our live cloud service. You can now use Aspose.Words for Cloud API.
Please see the current statuses and comments in the following table:
| # | Issue ID | Comment |
|---|---|---|
| 1 | SAASWORDS-66 | Integrated with cloud service. |
| 2 | SAASWORDS-75 | Integrated with cloud service. |
| 3 | SAASWORDS-69 | The exception is fixed and integrated with cloud service. However, there is still a problem with rendering the Pie chart as I shared earlier. We already have logged an issue to fix this problem in our code base as WORDSNET-7245. |
| 4 | SAASWORDS-79 | Integrated with cloud service. |
| 5 | SAASWORDS-80 | The exception is fixed and integrated with cloud service. However, there is another problem with data table rendering. It also relates to DML Charts. We already have logged an issue to fix this problem in our code base as WORDSNET-6943. |
This thread has also been linked to WORDSNET-7245 and WORDSNET-6943. You will be notified as soon as these issues are resolved and available for public use.
The issues you have found earlier (filed as WORDSNET-7245) have been fixed in this .NET update and this Java update.
This message was posted using Notification2Forum from Downloads module by aspose.notifier.
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Uploading the file “33324+error.docx” (see previous page of this post) succesfully completes the conversion
The file “In+vitro+fibrose.+Afstudeerverslag+Sharitee+Bouthisma+1561391+21mei2013.docx” does not succesfully complete its conversion, but no error was returned to us.
Hi there,
for your inquiry. I have tested the scenario and have not found any issue while converting Docx to Pdf at my end. Could you please try again to convert your
document to Pdf?