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Conversion issue

Some Word Documents are not converting properly to PDF. I’ve attached an example Word document that ends up being converted to useless nonsense (strange Unicode characters) by Saaspose.

I can send you an example file if you need one.


Submitted from: http://saaspose.com/

Hi Neal,

Thank you for your inquiry, Could you please attach a problematic Word document file? We will take a closer look and guide you accordingly.

We are sorry for your inconvenience.

Best Regards,
Imran Rafique
Support Developer, Saaspose Sialkot Team
http://www.saaspose.com

Hi Neal,

I would like to share that this issue has been fixed in the base product but not moved to live service yet. Some testing is required before moving this fix to live server. We will do it as soon as possible and let you know once we have this fix live.

In the meantime, please have a look at the attached output PDF and share more problematic documents if you want to check the output beforehand.

Best Regards,
Muhammad Ijaz

Support Developer, Saaspose Sialkot Team
http://www.saaspose.com

Hi Neal,

On further investigation, we found that your file was converted properly but output PDF was not overwritten properly. Please try using a different (non-existing) name for the output PDF file and let us know if it works for you.

If the problem persists, please attach problematic documents for further investigation.

Best Regards,
Muhammad Ijaz

Support Developer, Saaspose Sialkot Team
http://www.saaspose.com

Hi Neal,

Have you been able to convert the file successfully? Do you need any further assistance with this issue? If you need any help, please do let us know and we'll be glad to help you.

Thanks & Regards
Shahzad Latif
Saaspose Support Team.