I am getting {"Index was out of range. Must be non-negative and less than the size of the collection.\r\nParameter name: startIndex"} when processing a TEX file to convert to PDF.
Please help.
Would you kindly share your sample .tex file in ZIP format so that we can perform test in our environment and try to replicate the issue.
Biblio-Case 2.zip (35.6 KB)
Please find the uploaded file for verification. Please verify and let me know what is the cause of the issue.
There are many files in the Archive that you shared. Would you please confirm the file name with which you are facing the issue. Is it RRC-Snow.tex ?
Yes please use the RRC-Snow.tex file and let me know the cause of the issue.
We were able to replicate the issue in our environment using Aspose.PDF for .NET 19.11 and logged it as PDFNET-47344 in our issue tracking system. We will further investigate the issue in details and keep you posted with its resolution status. Please be patient and spare us little time.
We are sorry for the inconvenience.
Thank you for the reply, Any tentative date for this fix ?
Since the issue has been logged in free support model, it has low priority and will be resolved on first come first serve basis. However, we will surely let you know in case we make some progress towards its resolution. Please spare us little time.
we are planning to buy the product if gaps/issues are resolved at the earliest.
Please let us know the tentative date for the fix…
The issue has been logged under free support model where priority is used to be low and issues are resolved on first come first serve basis. However, we have recorded your concerns and will definitely consider them during issue investigation. We will surely let you know as soon as there are some updates about its fix. Please spare us little time.
We are sorry for the inconvenience.