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Convert Word to Pdf Formula Definitions Error


#1

Hi,
When we convert this file to pdf, the formula definitions are corrupted. We are using Aspose.Word 18.11 version. I attached the original Word, Pdf documents and error images. Thanks.
http://dm.bimser.com.tr/eba.net/(S(utxye1alu3glf0fsbaulnuvv))/Desktop/Startup.aspx?ep=tTL06kjdpUeIDf%2fEyVKJDzS1RQJ1MNFBEtFa3V84Kk0%3d


#2

@srmbimser

Thanks for your inquiry. Unfortunately, we are unable to access the shared link. Please ZIP and attach your input Word document here for testing. We will investigate the issue on our side and provide you more information.


#3

@tahir.manzoor
I attached the original Word, Pdf documents and error images.
http://dm.bimser.com.tr/eba.net/Default.aspx?turl=xEeeAXBgTUaE9rV6LBaRoA


#4

@srmbimser

Thanks for sharing the detail. We have tested the scenario and have managed to reproduce the same issue at our side. For the sake of correction, we have logged this problem in our issue tracking system as WORDSNET-17872. You will be notified via this forum thread once this issue is resolved.

We apologize for your inconvenience.


#5

Hi ,Could you please give information of problem statu?


#6

@srmbimser

Thanks for your inquiry. We try our best to deal with every customer request in a timely fashion, we unfortunately cannot guarantee a delivery date to every customer issue. We work on issues on a first come, first served basis. We feel this is the fairest and most appropriate way to satisfy the needs of the majority of our customers.

Currently, your issue is pending for analysis and is in the queue. Once we complete the analysis of your issue, we will then be able to provide you an estimate.

Thanks for your patience.


#7

Hi, Is there an improvement on this issui?


#8

@srmbimser

Thanks for your inquiry. Your issue is still pending for analysis and is in the queue. You reported this issue in free support forum and it will be treated with normal priority. To speed up the progress of issue’s resolution, we suggest you please check our paid support policies from following link.

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