Hi Anish,
or unless we have investigated this issue in details and have figured out the
actual reasons of this problem, we might not be able to share any timelines by
which this problem will be resolved.
Please note that issues are resolved based on first come first server basis, except for the fact that a particular functionality starts affecting many users or we encounter some major issue in one of our product releases. Besides this, we offer Enterprise and Priority support models and the issues logged under ES/PS support model have high precedence in terms of resolution as compare to the issues logged under normal/free support model. Please note that ES/PS model do not guarantee any immediate resolution of issue (as it might be dependent upon some other issue/feature) but it increases the priority of problem in terms of investigation. ES/PS issues are investigated on priority basis.
In case you need to expedite the resolution of earlier stated issue, you may consider opting for either of these support models.
Your patience and comprehension is greatly appreciated in this regard.