The attached project reproduces a problem where a presentation has several slides cloned into it and the resulting presentation opens correctly in Powerpoint 03, but returns an error that “Powerpoint was unable to display some of the text, images, or objects on slides in the file, , because they have become corrupted. Affected slides have been replaced by blank slides in the presentation and it is not possible to recover the lost information.” in Powerpoint 07.
Hi Kyle,
Thanks for considering Aspose.Slides.
I have been able to verify the issue as specified by you and it seems to be an inconsistency in Aspose.Slides. I found the contents of source presentation 5.ppt missing in the generated presentation. An issue with issue id 15777 has been created in our Issue Tracking System to fix the issue. This thread has also been associated with this issue, so that you can be automatically notified as soon as this issue is resolved.
Thanks and Regards,
Mudassir, thank you for the quick response. Are there any changes that can be made to the document or any code work-arounds that could be used to fix this issue temporarily until the issue is fixed with an Aspose.Slides update?
Dear Kyle,
As i mentioned earlier, the issue is created in our issue tracking system to resolve your problem. Our development team is working rigorously to resolve all the issues. As soon as they resolve your specified issue, we will be more than happy to share the success with you.
Thanks and Regards,
Mudassir:
Dear Kyle,
As i mentioned earlier, the issue is created in our issue tracking system to resolve your problem. Our development team is working rigorously to resolve all the issues. As soon as they resolve your specified issue, we will be more than happy to share the success with you.
Thanks and Regards,
Hello,
I would like to escalate this issue in whatever way I can. I need to know a target date for deployment of this OR a time where we can get a beta issue fix so we can test to confirm the issue is understood and resolved.
I understand you have a backlog of issues, but I would like to do what I can to stress the importance of this issue to us and our customers.
Casey Ryan
casey.ryan@savogroup.com
SVP of Development.
SAVO
Hi Casey Ryan,
Thanks for your interest in Aspose.Slides.
I have requested Aspose.Slides development team about the status of issue. As soon as I receive feedback from them, I will be more than happy to share that with you. I really appreciate your patience.
We apologize for your inconvenience,
Can I please get an update on this?
Casey Ryan
casey.ryan@savogroup.com
SVP of Development
SAVO
Hi Casey Ryan,
I am extremely sorry for making you wait for an update to your query.
I have requested Aspose.Slides development team about the status of issue and still awaiting response from them. As soon as I receive feedback from them, I will be more than happy to share that with you. I really appreciate your patience.
I apologize for your inconvenience,
Hi Casey Ryan,
I really appreciate the patience shown by you as our development team is striving hard to resolve the issues posted by the customers.
We have worked on the issue in detail and it has been observed that all information about the master styles in presentation 1.ppt to 5.ppt has been removed and master slides are absolutely clean. So, as a result Aspose.Slides does not have enough information and cannot copy such masters and inherits cloned slides from it. Hope it resolves your query.
Once again, we are sorry for your inconvenience,
Mudassir,
I’m confident this issue is not caused by the lack of information in the master slides in the initial project. I have attached an updated reproduction project using the full copies of the slides in question with masters intact and it still behaves the same way. The masters were simply removed to anonymize the slides before our NDA was in place.
I look forward to your response,
Kyle Millns
kyle.millns@savogroup.com
Product Developer
SAVO
Dear Kyle,
Thanks for providing us added piece of information for further exploration to source point of issue. Your request is still associated with the same issue ID 15777. Once the issue is resolved, we will take pleasure in sharing the response with you.
Thanks and Regards,
Have there been any further updates regarding this issue?
Kyle
Millns
kyle.millns@savogroup.com
Product Developer
SAVO
Dear Kyle,
I regret to inform you that the specified issue is still unresolved. As soon as the issue is resolved, I will be glad to share the information with you.
We are sorry for your nuisance,
I need to escalate this issue. SAVO (our company) is currently working through a priority support agreement with Aspose.
That will happen. Regardless of that, I need a fix and delivery date on this issue.
Please advise on how we will move forward.
Casey Ryan
SVP of Development at SAVO
casey.ryan@savogroup.com
Dear Casey Ryan,
I have discussed the specified issue with our development team. They have comprehensively tested both projects shared by you. Actually, all information about styles from master slides has been removed. Similarly, the same information is missing in second project shared by you and the only information that exists are the background images. Can you please verify the things on your end again? Please use correct template presentations to make it work as expected.
Thanks and Regards,
Actually, all information about styles from master slides has been removed. Simimilarly, the same information is missing in second project shared by you and the only information that exists are the background images
This should have zero impact on our bug or your ability to reproduce the issue. The styles or images in the powerpoint are of no concern to us and should not be of any concern to you.
We need your help in fixing why the document being produced from the sample project is corrupt. Please disregard any styling issues. Please focus on the fact that when powerpoint attempts to open the generated document, it presents the “because they have become corrupted” error.
Can you please verify the things on your end again?
Assuming the document can be generated without error by Aspose, we can verify the status of the masters and the styles.
Seth Goldstein
Tech Lead at SAVO
We now have a priority support agreement with you. Please reply if there is any more information you need us to provide.
Hello Seth,
Styling issues can’t be disregarded because it’s the only reason why slides are not copied properly.
Everything is simple. You removed information about styles. That means Aspose.Slides can’t read source styles and embed them to the target presentation. As a result, created slides have broken structure and PowerPoint fairly refuses to read it.
Mudassir already offered you best possible solution. After simple fixing source presentation everything should work fine.
Does the sample project attached by kmillns on 05-18-2010, 4:30 PM not have the styling you need? Please do not use the first attachment if that is a problem for you.
Aspose, can you please escalate this and get an answer or more questions?
Casey Ryan
Priority Support Customer.
Dear Casey Ryan,
We are sorry for your inconvenience. I have requested our development team to provide any possible further update on your specified issue. As soon as I receive some information, I will be happy to share that with you.
Thanks and Regards,