Hi,
Any news?
Omri
Hi,
Any news?
Omri
Hi Omri,
Thanks for your inquiry. Unfortunately, this issue (WORDSNET-12655) is not resolved yet. Currently, this issue is pending for analysis and is in the queue. We will inform you via this thread as soon as this issue is resolved. We apologize for any inconvenience.
Best regards,
Hi,
It’s been over a month… any news regarding this issue?
Thanks!
Hi Omri,
Thanks for your inquiry. This problem actually requires us to implement a new feature in Aspose.Words and we regret to share with you that implementation of this issue has been postponed for now. However, the fix of this problem may definitely come onto the product roadmap in the future. Unfortunately, we can not currently promise a resolution date. We apologize for your inconvenience.
Best regards,
Hi,
It’s been over 4 months. Any news?
Hi Omri,
Thanks for your inquiry. Unfortunately, there is no further news about this issue. This problem actually requires us to implement a new feature in Aspose.Words and we regret to share with you that implementation of this issue has been postponed for now. However, the fix of this problem may definitely come onto the product roadmap in the future. Unfortunately, we cannot currently promise a resolution date. We apologize for your inconvenience.
Best regards,
Office 2013 is becoming the standard in many organizations. Any news about this issue?
Hi Omri,
Thanks for your inquiry. Unfortunately, your issue (WORDSNET-12655) is not resolved yet. We have asked the ETA of this issue from our product team and will update you as soon as any estimates are available. We apologize for your inconvenience.
Best regards,
Do you have an ETA for this ETA?
Hi Omri,
Regarding WORDSNET-12655, unfortunately we cannot currently promise a resolution date as to when this new feature will be implemented in Aspose.Words. We apologize for your inconvenience and thank you for your continued patience.
Best regards,
Hi,
It’s been over a year and 4 months since my original question, any news regarding this issue?
Hi Omri,
Thanks for your inquiry. Unfortunately, your issue is still not resolved and there is no further news about it. Unfortunately, at the moment we cannot provide you any reliable estimate. We will inform you via this thread as soon as this issue is resolved. We apologize for your inconvenience.
If this issue is important to you, and for the fast resolution of this issue, please have a look at enhanced support options - e.g. purchasing Priority Support will allow you to post your issues in our Priority Support forum and raise the priority of this issue directly with our development teams, if possible, we will then aim to get a resolution to your issue as soon as we can. Many Priority Support customers find that this leads to their issue being fixed in the next release of the software.
*If you would like to take advantage of Enhanced Support then please request a quote in our purchase forum https://forum.aspose.com/c/purchase/6
Best regards,
You ask me to pay extra so you can fix your own bugs \ broken functionality?
Hi Omri,
We try our best to deal with every customer request in a timely fashion, we unfortunately cannot guarantee a delivery date to every customer issue. Our developers work on issues on a first come, first served basis. We feel this is the fairest and most appropriate way to satisfy the needs of the majority of our customers.
However, please note that this issue (WORDSNET-12655) is not a bug but a missing feature in Aspose.Words. Our product team needs to investigate the best possible way to implement this new feature. Unfortunately, the work on implementing this feature has been postponed till a later date (no ETA available yet) and we cannot push it right now because there are many other important issues ahead of it that our product team has to work on.
We will be sure to inform you via this thread as soon as this feature is available or any progress is made. We apologize for your inconvenience.
Best regards,
Hi,
It’s been over a year and 7 months since my original question, any news regarding this issue?
Hi Omri,
Thanks for being patient. We are in coordination with product team to get answer pertaining to your queries. Soon you will be updated with the required information.
Best regards,
Hi Omri,
Unfortunately, we cannot provide you any reliable estimate at the moment. Since you reported this issue via Aspose.Words’ normal Forum, WORDSNET-12655 was logged with ‘Normal Priority’ in our issue tracking system. I am afraid, this is not a demanding feature and it can take considerable time with normal priority. Roughly, we may be able to deliver its fix during third quarter of 2017. Again, please note that this estimate is not final at the moment. We will keep you informed of any developments and let you know via this thread as soon as your feature is available.
However, we can prioritize implementation of this issue and deliver the fix in next two releases in case you purchase enhanced support (Priority or Enterprise Support).
Thanks for your understanding and we apologize for any inconvenience.
Best regards,
Any news regarding this issue?
Hi Omri,
Thanks for your inquiry. I am afraid, there is no further news about this issue. Unfortunately, we cannot provide you any reliable estimate at the moment. We will inform you via this thread as soon as this issue (WORDSNET-12655) is resolved. We apologize for any inconvenience.
Best regards,
Hi,
any news regarding this issue?