Did tried by sending the Output_17.10.pdf provided by you through email and opened it using my iPhone 8+ version IOS 12.2 and clicked the “TEST” link and we are facing the same issue that we are currently encountering i.e. it doesn’t open the separate tab/browser for “www.google.com”
Can you please test the same over some other device with iOS 12.2 because we are unable to notice this issue with same email approach. Please also share your PDF document for our reference.
Farhan.Raza
As per your suggestion did tested over using other device with iOS 12.2 and having experienced similar issues.
Following steps were performed from our end and we would like you to please check in the same manner to make sure we are in the same page.
- Generate the Output.pdf with our POC using latest Aspose.PDF version 19.5 and sent as email.
- Accessed the email in iPhone having iOS 12.2 and opened the attached Output.pdf document (refer to attached AfterLinkClicked.png (76.4 KB)
.png file). - Clicked on the link “Conditions” and expected it to open a new browser with “www.google.com”; but instead it stayed within the document itself (refer to attached AfterLinkClicked.png" file).
It would be very helpful, if we can be able to setup a quick call to go over this critical problem in order to resolve this issue ASAP.
Thanks in advance and really appreciate your prompt responses.
Output.pdf (43.5 KB)
OpenPDFDoc.PNG (97.2 KB)
AfterLinkClicked.png (76.4 KB)
Thank you for elaborating it further.
We have been able to notice the problem when received email is opened in Outlook application, but it still works fine if the email and PDF is opened in Gmail application. However, a ticket with ID PDFNET-46386 has been logged in our issue management system for further investigation and resolution. The ticket ID has been linked with this thread so that you will receive notification as soon as the ticket is resolved.
We are sorry for the inconvenience.
Farhan,
I was hoping you can clarify what you mean when you say that “We have been able to notice the problem when received email is opened in Outlook application, but it still works fine if the email and PDF is opened in Gmail application”. How do you open an email on an iPhone using Outlook or the gmail application?
For us, all our testing is done on an iPhone is done using the default mail client that comes with the iPhone. To be more clear, below are the steps with screenshots that we are doing to re-produce the error. In the steps below, I am opening an email in my gmail account that has a PDF attachment and in that PDF attachment we have a hyperlink. The code found at the top of this thread was the code used to generate the PDF. Even though this email is been read from Gmail account, the hyperlink still doesn’t work.
1 - Open Mail App on iPhone
1 - Open Mail App on iPhone.png (314.1 KB)
2 - Select gmail account from Email account list
2 - Select gmal account from account list.png (47.1 KB)
3 - Select email that has PDF attachment
3 - Select email that has PDF attachement.png (81.5 KB)
4 - Tap on attach PDF in Gmail Email
4 - Tap on attach PDF in Gmail Email.png (51.3 KB)
5 - Clicking on Conditions Hyperlink in PDF opened from IOS Default mail client does open a new window google.com
5 - Clicking on Conditions Hyperlink in PDF opened from IOS Default mail client does nothing.png (37.2 KB)
We were referring to Gmail and Microsoft Outlook application from the App Store. However, we are on the same page now, thank you for detailed explanation. We will let you know as soon as any further update will be available in this regard.
Hi Farhan,
Thanks for clarifying your testing procedure as well.
One last question, regarding ticket PDFNET-46386, that was added to your issue management system for investigation and resolution, how is priority assigned to those tickets? Are you able to say whether it would be resolved in the next month, the next 6 months, the next 12 months?
The reason I ask is because our business users will be asking me we can this issue be fixed and I just was looking for an answer that I can give to them.
Thanks.
We are afraid any ETA may not be available prior investigations into this issue. Moreover, it has been logged under free support model and will be investigated on first come first serve basis. Therefore, it may take some months to resolve. As soon as we have some definite updates regarding ticket resolution, we will let you know.
Furthermore, we also offer Paid Support, where issues are used to be investigated with higher priority. In case your reported issue is a blocker, you may please consider subscribing for Paid Support. For further information, please visit Paid Support FAQs.
Since it’s already 10 months passed we didn’t get any reply back from your side. We tried with the latest Aspose.PDF version(V20.1) but still facing the same issue. Can you please look into the issue and try to give a stable solution ASAP.
Thanks for contacting support.
We regret to share that earlier logged ticket is not yet resolved due to other high priority issues in the queue. We will surely inform you as soon as we have some certain news regarding its resolution. We greatly appreciate your patience and comprehension in this matter. Please spare us some time.
We are sorry for the inconvenience.
Thanks for the reply.
Can you please provide an Estimated time to resolve the issue, so that we can update the same to our business.
We are afraid that we cannot provide any ETA at the moment due to other implementations in queue. However, we have recorded your concerns and will surely consider them during issue investigation. Please spare us some time.
We are sorry for the inconvenience.
@asad.ali
We are still waiting for the response from your side. Is there any update regarding the issue whether its fixed or not?
We regret to share that issue is not yet fixed. We will inform you as soon as we have additional updates about its resolution. Please give us some time.
@asad.ali
Since we are facing the same issue from a long time and its impacting our business. So did your technical team able to find out any solution?
We really apologize for the delay in the resolution of the ticket. We have been busy implementing enhancement and new features which were requested and logged prior to this ticket. We will surely schedule an investigation and fix against this ticket and let you know once certain progress is made towards its resolution. Meanwhile, can you please try using 21.5 version of the API and let us know if issue is still there for Apple Devices?
Hi, I’m here to follow up on this ticket. It’s been 3 years since this ticket was logged and 1 year since the last update.
We are using the latest version and still this issue exists. Could you please provide an update and provide us with some resolution
We really apologize for the inconvenience and delay you have been facing due to this issue. We are afraid that the logged ticket could not get resolved yet. However, your concerns have been recorded and issue has been escalated to the next level of priority. We will surely inform you once we make some progress towards its resolution.
We again apologize for your inconvenience.
Hi, following up on this issue. Could you please let us know if this issue has been resolved?
We regret to inform you that the earlier logged ticket has not been resolved yet. Your concerns have already been recorded and we will surely inform you as soon as we have some updates about ticket resolution. We apologize for the inconvenience.