Custom Font from Word Document cannot be applied by Aspose.Pdf?


Hi Aspose.Pdf team,

I have a problem when converting from Word document that has Custom font into Pdf doc by using Aspose.Pdf api.

The word document has "HelveticaNeue LT 53 Ex" font in it but when it converted into Pdf doc, the font has changed to "Times New Roman".

Do I need to call special Aspose.Pdf method to include the "HelveticaNeue LT 53 Ex" font?

Thank you.




If the font has been correctly installed in OS, such error should not be appear. Please check your Fonts installation, if you still get this error please attach the word document and font file or directly mail to We will test these files and give you a reply ASAP.


Hi Kevin,

I have sent you the file via email.

the file contains the Font file, Word doc, and generated Pdf file.

I am using Aspose.Pdf

btw, this font is located at windows/font folder, so I assumed it installed properly.




Hi Jarry,

I tested your files and got an correct result attached in this post.

My test condition: Aspose.Pdf v3.1.3.0, Aspose.Words v3.6.1.0.

Please update your software version for avoiding unexpected errors.


Hi Kevin,

I have update the Aspose.Pdf api with the latest version and it works alright.

Thank you very much for your help.