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Diagram issue when Word is converted to PDF

Hi,

We are trying to convert Arabic Word document to PDF, everything goes well, excep a diagram in Word.
In PDF document, That diagram’s shows special characters, any idea how can we add that image exactly same as its in word Document.?

Thanks

@javedzahid

Could you please ZIP and attach your input Word document and problematic output PDF here for testing? We will investigate the issue and provide you more information on it.

Hi,

Thanks for reply, Here are the attachment. onething which i forget to clear first. I am converting RTF to PDF.

ThanksImage Problem.zip (682.3 KB)

@javedzahid

We have tested the scenario and have managed to reproduce the same issue at our side. For the sake of correction, we have logged this problem in our issue tracking system as WORDSNET-21089 . You will be notified via this forum thread once this issue is resolved.

We apologize for your inconvenience.

Hi Tahir,

Can you give me any estimated time needs to fix this issue. As we are stuck and its urgent for us.

Thanks.

@javedzahid

We try our best to deal with every customer request in a timely fashion, we unfortunately cannot guarantee a delivery date to every customer issue. We work on issues on a first come, first served basis. We feel this is the fairest and most appropriate way to satisfy the needs of the majority of our customers.

Currently, your issue is pending for analysis and is in the queue. Once we complete the analysis of your issue, we will then be able to provide you an estimate.