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Document processing failure while trying to save it as a pdf - Aspose Assistant conversation with customer on Friday, June 11th 2021, 1:55:03 pm

Vasu: Hi, I got a temporary license for Aspose.words on friday. But when I use the latest dll, it still shows the Aspose watermark on the document
Vasu: Hi, I bought a paid version of apose.word last friday. I applied the lic file and rebuild the program, I am still getting the trial version of document as the output. Please help me with this issuew
Vasu: hi
Assistant: Hello, thank you for reaching out to us. May I know your name please?
Vasu: Vasu
Assistant: Please provide your email address, this will help our team to reach back.
Vasu: vasudevan.ananthakrishnan@nara.gov
Assistant: Thank you for providing your details. You can always type “forget me” to remove these details.
Assistant: Welcome to Aspose, Vasu!
Assistant: How may I help you today?
Vasu: I am using Aspose dll to process word documents. One of the document got failed to process when this method was called --> at Aspose.Words.Document.(Stream , String , SaveOptions )
We are trying to save this document as a pdf.
Assistant: Thanks for asking question. I’ll be forwarding your query to our technical support department.
Assistant: Vasu, one last thing before I move forward. Please provide an appropriate subject line for your support ticket.
Vasu: Document processing failure while trying to save it as a pdf
Assistant: One moment please, generating support ticket.

@vasudevan,

Regarding the licensing issue, please refer to Licensing and Subscription section of documentation.

Please ZIP and upload your input Word document you’re getting this problem with here for testing. We will then investigate the issue on our end and provide you more information.

failed documents.zip (1.1 MB)
I have zipped two documents and attached them here. The smaller-sized word file is a portion of the large file that also fails to process giving me the same error.

@vasudevan,

After an initial test with the licensed latest (21.6) version of Aspose.Words for .NET, we were unable to reproduce any exceptions on our end. See following output PDF files:

So, we suggest you to please upgrade to the latest (21.6) version of Aspose.Words for .NET.

Thanks for replying. I noticed the pdf that you attached are having different formats than what I sent in the original file. Lets take the smaller file-“portion”. The word file that I sent has 17 pages, and the pdf you sent has 27 pages. If you compare then page-by-page, you will notices so many blank spaces are added in the pdf version. Could you please explain what is the reason for this?
Also, the version of aspose that I am using right now is 20.10. Is there a way for you to test this document in the same version to see if it fails for you too?