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Docx conversion issue

Hi,

When we are trying to convert docx to doc or docx, Math equation in the dcoument is getting corrupted or contents changed.

I have attached the sample for your reference.

Thanks,
Mani
Hi Mani,

Thanks for your inquiry. We have tested the scenario and have managed to reproduce the same issue at our side. For the sake of correction, we have logged this problem in our issue tracking system as WORDSNET-13956. You will be notified via this forum thread once this issue is resolved.

We apologize for your inconvenience.

Hello Team,


We are awaiting for your valuable response. Please do the needful asap as its production issue.

Thank you…

Regards,
Mani
Hi Mani,

Thanks for your inquiry. We regret to share with you that your issue has been postponed. I am afraid, there is no estimate available at the moment. We will inform you via this forum thread as soon as there are any further developments.

We apologize for your inconvenience.
Hi Mani,

Our product team has completed the analysis and the root cause of this issue has been identified. However, because of complexity, the implementation of the fix of this issue has been postponed for now (no ETA is available). We will inform you as soon as this issue is resolved. We apologize for your inconvenience.