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DOCX -> PDF losing fonts

Hey all, really like this tool! Just about to purchase, but I have one tiny blocker…

The DOCX attached, when converted to PDF, all the nice “Calibri” fonts used turn into ugly Times New Roman :frowning:

Can someone help me out with this problem, and we will purchase straight away!

App_Data.zip (2.3 MB)

Thanks very much,
Stephen

Please note the DOCX wasn’t created fully using Aspose.Words

Using it for 3 things:

  1. Inserting the Table of Contents
  2. Saving the DOC
  3. Saving as PDF

@Stephen2Aus,

Thanks for your inquiry. We have tested the scenario and have managed to reproduce the same issue at our side. For the sake of correction, we have logged this problem in our issue tracking system as WORDSNET-16943. You will be notified via this forum thread once this issue is resolved.

We apologize for your inconvenience.

Thanks team, good luck!

@tahir.manzoor hey mate, I wondered if you’d had any success? We’ve a fairly hard deadline of next Friday for production release and had hoped you might be able to update on status?

@Stephen2Aus,

Thanks for your inquiry. We try our best to deal with every customer request in a timely fashion, we unfortunately cannot guarantee a delivery date to every customer issue. We work on issues on a first come, first served basis. We feel this is the fairest and most appropriate way to satisfy the needs of the majority of our customers.

Currently, your issue is under analysis phase. Once we complete the analysis of your issue, we will then be able to provide you an estimate.

You reported this issue in free support forum and it will be treated with normal priority. To speed up the progress of issue’s resolution, we suggest you please check our paid support policies from following link.
Paid Support Policies

Of course, I understand… Not sure how we’ll progress from here, but will probably suggest we buy this tool and upgrade the priority of the support ticket.

Thanks again, will stay subscribed to this topic for updates

@Stephen2Aus,

We will inform you via this forum thread once this issue is resolved. Thanks for your patience.

The issues you have found earlier (filed as WORDSNET-16943) have been fixed in this Aspose.Words for .NET 18.7 update and this Aspose.Words for Java 18.7 update.