Error While Converting a PowerPoint Presentation File in an ARM64 Environment

Aspose.Slides Product Family
,
1

When we try to convert the attached pptx file using ARM64 environment, the error occurs.

image.png (106.2 KB)

08I23-11 - 03 - 08I23-11, Activación, Bloqueo y Desbloqueo de Cuentas de Ahorros.zip (3.2 MB)

2

@everaldo

:pushpin: Summary

You are seeing an exception when converting a PPTX file on an ARM64 machine.
To pinpoint the cause we need a bit more information, but the most common reasons are:

Possible cause What to check / do
Older Aspose.Slides version – ARM‑64 native binaries were added in recent releases. Upgrade to the latest Aspose.Slides for .NET (e.g., 24.8 or newer).
Mismatched runtime – Using a x86/x64 build of the library on an ARM64 OS. Make sure the project targets net6.0/7.0/8.0 (or .NET Core 3.1+) and the reference is the ARM64 NuGet package.
Missing native libraries – The native Aspose.Slides DLLs are not being copied to the output folder. Verify that the runtimes\linux-arm64\native\ (or runtimes\win-arm64\native\) folder is present next to your executable.
File‑specific issue – The attached PPTX may contain elements that trigger a bug on ARM64. Test with a simple PPTX (e.g., a one‑slide file) to see if the problem persists.

:hammer_and_wrench: How to troubleshoot step‑by‑step

  1. Provide the exact exception

    • Copy the full stack‑trace from the console / log file and paste it here.
    • Include the inner exception if there is one.

  2. Share the code snippet you use for conversion, e.g.:

    // Example conversion code
using Aspose.Slides;
using System.IO;

var presentation = new Presentation("input.pptx");
presentation.Save("output.pdf", SaveFormat.Pdf);

    If you are using a different format (e.g., PNG, HTML) let us know.

  3. Environment details

    Item Example
    OS Ubuntu 22.04 (ARM64) / Windows 11 ARM64
    .NET runtime .NET 8.0 SDK 8.0.100
    Aspose.Slides version 24.6.0
    Processor Apple M1 / Azure A‑Series / Raspberry Pi 4 (ARM64)
    Build configuration Release / Debug

  4. Check the deployed native DLLs

    After building, the output folder should contain something like:

    /runtimes/linux-arm64/native/libAspose.Slides.dll
/runtimes/win-arm64/native/Aspose.Slides.dll

    If they are missing, clean the solution and restore NuGet packages again:

    dotnet clean
dotnet restore
dotnet build -c Release

  5. Test with a minimal file

    Create a new PowerPoint file with a single title slide and try converting it.
    If this works, the original PPTX may contain a feature that triggers a known ARM64 issue (e.g., complex SmartArt, embedded OLE objects). In that case we can investigate a specific bug.

:books: Useful Aspose Documentation

If you can provide the items listed in steps 1‑3, we’ll be able to reproduce the issue and give you a precise fix or a workaround.

Looking forward to your reply!

Best regards,
Aspose Support Team

3

@everaldo,
Thank you for contacting free support. We are sorry that you encountered this problem. We need more details to investigate the case. Please share the following additional information:

  • The code example to reproduce the error
  • The OS version on which the code was executed
  • The .NET target platform in your application project
  • The Aspose.Slides version you are using

Please also note:
System Requirements|Aspose.Slides Documentation