Error on DOCX to PDF transformation: Tracking changes enabled

[smoinard]

Hello,

We have an issue while transforming a doc/docx file to PDF using Aspose.words.
The changes tracking is enabled and the user has performed style modifications on a table (changing cells color mostly).

When we transform the PDF with Aspose.words we get the wrong result, the table cells color have randomly changed. The only way we’ve found to avoid that is to accept all changes on the file, which is not what we want to do.

Please find attached aExamples.zip (85.5 KB)
n example with the docx and pdf files. Doc_Transformé.pdf (58.1 KB)

Any help would be greatly appreciated.
Looking forward to your answer.

Regards,
SM

[tilal.ahmad]

@smoinard

Thanks for your inquiry. We have tested the scenario and noticed the reported issue, so logged a ticket WORDSNET-15685 in our issue tracking system for further investigation and rectification. We will notify you as soon as it is resolved. We are sorry for the inconvenience.

Best Regards,

[smoinard]

Hello,
As this problem is considered important, do you know if the ticket is being processed now and approximately when it will be fixed ?
Thank you in advance for your reply.
Best Regards.
S.M.

[tilal.ahmad]

@smoinard

Thanks for your feedback. I am afraid we cannot share an ETA at the moment as it is still pending for investigation. However, our product team has planned the issue investigation. We have also recorded your concern and we will notify you as soon as we made some significant progress towards issue resolution.

Thanks for your patience and cooperation.