@abrosti
Thank you for the high quality bug report. I can confirm this issue.
We have opened the following new ticket(s) in our internal issue tracking system with the high priority and will deliver their fixes according to the terms mentioned in Free Support Policies.
Issue ID(s): PSDNET-1957
You can obtain Paid Support Services if you need support on a priority basis, along with the direct access to our Paid Support management team.
Hi @Dmitriy.Sorokin , thanks for the response and for creating a high priority ticket for this. Would you happen to have a rough estimate of when you think this bug will get fixed and in what release? The only reason I ask is that this bug is blocking us from going to production so I just want to give our team a rough timeline of how long it will be delayed by. Thanks again for your help!
@abrosti Aspose.PSD team starts this ticket in this month, depending on the complexity and load of the team this will be fixed in 24.3 or 24.4
Hello again @Dmitriy.Sorokin. Would you know if there’s any kind of temporary workaround for this while PSDNET-1957 is getting fixed?
@abrosti unfortunately only one option is to use “ReadOnlyMode”, but it’s significantly limits the cases of using.
PsdLoadOptions loadOptions = new PsdLoadOptions()
{
LoadEffectsResource = true,
UseDiskForLoadEffectsResource = true,
ReadOnlyMode = true
};
This task has “High” priority. We will try to deliver its fix in 24.4.
Hi @Dmitriy.Sorokin , I just updated Aspose.PSD to 24.4.0 and it looks like the issue is still there. Did this not make it to 24.4?
The issue is fixed and now in the code review status. Unfortunately we didn’t have time to test and add this fix to 24.4, so it should appear in 24.5
The issues you have found earlier (filed as PSDNET-1957) have been fixed in this update. This message was posted using Bugs notification tool by yaroslav.lisovskyi
Hi @Dmitriy.Sorokin unfortunately this bug is not fixed. While it no longer throws an exception, it deletes the second half of the artwork (the first half from top to bottom is there, but the second half is deleted). If you guys can’t reproduce this, I’ll try to come up with reproduction scenario again.
@abrosti
It looks this bug consists of several subtasks. The Team fixed preview, but the inner data of psd file was lost.
We have opened the following new ticket(s) in our internal issue tracking system and will deliver their fixes according to the terms mentioned in Free Support Policies.
Issue ID(s): PSDNET-2052
You can obtain Paid Support Services if you need support on a priority basis, along with the direct access to our Paid Support management team.
@Dmitriy.Sorokin so are you saying that they’re aware of the issue and can reproduce it? If so, do you know how much longer we have to wait for the subtasks to get fixed?
@abrosti I wasn’t aware of this issue, but can confirm this. It looks like this bug passed the QA because of the correct PSD Preview with the incorrect internal LayerData. This task marked as prioritized and will be fixed in the next releases ASAP.
You can obtain Paid Support Services if you need support on a priority basis, along with the direct access to our Paid Support management team.
The issues you have found earlier (filed as PSDNET-2052) have been fixed in this update. This message was posted using Bugs notification tool by yaroslav.lisovskyi
Hi @Dmitriy.Sorokin , I can confirm that this bug has been fixed in the latest release. Thanks for all of your help on this.
Hi @Dmitriy.Sorokin , this issue has come back. I’m not sure as of which version it regressed but it’s defintiely back in the latest version of the library (in version 24.6.0 it is fine however)
@abrosti
Could you please clarify, Is this bug is reproducable for the old input file that was in PSDNET-1957 or with file larger than 200mb but with some peculiar properties?
We have opened the following new ticket(s) in our internal issue tracking system and will deliver their fixes according to the terms mentioned in Free Support Policies.
Issue ID(s): PSDNET-2294
You can obtain Paid Support Services if you need support on a priority basis, along with the direct access to our Paid Support management team.
Hi @Dmitriy.Sorokin , yes you should be able to reproduce it with the old input file and instructions.
@abrosti we tried to reproduce issue PSDNET-2294, but were not succesful in it. Could you please share the input file using any cloud storage. Because our input example works doesn’t throw an exception.