Hi Michael,
Thanks for your inquiry. To insert an image mail merge field into a document in Word, select Insert/Field command, then select MergeField and type <span style=“font-size:10.0pt;line-height:107%;
font-family:“Arial”,sans-serif;mso-fareast-font-family:SimSun;mso-fareast-theme-font:
minor-fareast;background:yellow;mso-highlight:yellow;mso-ansi-language:EN-US;
mso-fareast-language:ZH-CN;mso-bidi-language:AR-SA”>Image:<span style=“font-size:10.0pt;line-height:107%;font-family:“Arial”,sans-serif;
mso-fareast-font-family:SimSun;mso-fareast-theme-font:minor-fareast;mso-ansi-language:
EN-US;mso-fareast-language:ZH-CN;mso-bidi-language:AR-SA”>MyFieldName<!–[if gte mso 9]>
<w:WordDocument>
<w:View>Normal</w:View>
<w:Zoom>0</w:Zoom>
<w:TrackMoves/>
<w:TrackFormatting/>
<w:PunctuationKerning/>
<w:ValidateAgainstSchemas/>
<w:SaveIfXMLInvalid>false</w:SaveIfXMLInvalid>
<w:IgnoreMixedContent>false</w:IgnoreMixedContent>
<w:AlwaysShowPlaceholderText>false</w:AlwaysShowPlaceholderText>
<w:DoNotPromoteQF/>
<w:LidThemeOther>EN-US</w:LidThemeOther>
<w:LidThemeAsian>ZH-CN</w:LidThemeAsian>
<w:LidThemeComplexScript>AR-SA</w:LidThemeComplexScript>
<w:Compatibility>
<w:BreakWrappedTables/>
<w:SnapToGridInCell/>
<w:WrapTextWithPunct/>
<w:UseAsianBreakRules/>
<w:DontGrowAutofit/>
<w:SplitPgBreakAndParaMark/>
<w:EnableOpenTypeKerning/>
<w:DontFlipMirrorIndents/>
<w:OverrideTableStyleHps/>
<w:UseFELayout/>
</w:Compatibility>
<m:mathPr>
<m:mathFont m:val=“Cambria Math”/>
<m:brkBin m:val=“before”/>
<m:brkBinSub m:val="–"/>
<m:smallFrac m:val=“off”/>
<m:dispDef/>
<m:lMargin m:val=“0”/>
<m:rMargin m:val=“0”/>
<m:defJc m:val=“centerGroup”/>
<m:wrapIndent m:val=“1440”/>
<m:intLim m:val=“subSup”/>
<m:naryLim m:val=“undOvr”/>
</m:mathPr></w:WordDocument>
<![endif]–><!–[if gte mso 10]>
/* Style Definitions */
table.MsoNormalTable
{mso-style-name:"Table Normal";
mso-tstyle-rowband-size:0;
mso-tstyle-colband-size:0;
mso-style-noshow:yes;
mso-style-priority:99;
mso-style-parent:"";
mso-padding-alt:0pt 5.4pt 0pt 5.4pt;
mso-para-margin-top:0pt;
mso-para-margin-right:0pt;
mso-para-margin-bottom:8.0pt;
mso-para-margin-left:0pt;
line-height:107%;
mso-pagination:widow-orphan;
font-size:11.0pt;
font-family:"Calibri",sans-serif;
mso-ascii-font-family:Calibri;
mso-ascii-theme-font:minor-latin;
mso-hansi-font-family:Calibri;
mso-hansi-theme-font:minor-latin;}
<![endif]–>. Please make sure that your mail merge field name is like Image:MyFieldName.
If you still face problem, please attach your input Word document here for testing. We will investigate the issue on our side and provide you more information.