Attached PPTX file. I am using registered version of Aspose Slides (ver 22.214.171.124) for .Net. This is only happening with pptx file. Other conversions like doc, docx, xls,xlsx, to pdf are working. This issue is happening only few machines which are running this conversion service. Is 32-bit\64 bit environment or OS issue?
We have completed all QC cycle and at this point of time we cannot do major changes. I cannot change the dll version. So can you please check with the version I mentioned. Is it working for you ? What could be the failure reason based on stack trace. It would be better if you can figure out if this is environment issue if any. As I mentioned earlier same pptx file was working earlier withe same version . Is there any required dependencies related to this dll?
I have observed the issue statement shared by you. As you have stated that you are getting issue on client machine but not on your end for same deck. So, it means that issue is in fact not related to Aspose.Slides. What I suspect is that there may be some corrupted fonts installed on your client machine that are possibly causing the issue. What I suggest you is to backup the fonts installed on problametic machine and copy the fonts from machine where you are not having issue. Then try exporting the PPTX to PDF and I am hopeful the issue will be resolved. Please share the source presentation along with sample code if there is still issue incurring on your end. Please also share the machine Operating system details as well for reference where by you are having issue…