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Faulty conversion from DOC to HTML with Aspose.Words 20.9

Hi,
We are using Aspose.Words 20.9 (upgraded recently from 13.9)
We are converting DOC files to HTML. Some of our DOC files contains Hebrew (RTL) + English (LTR) + Wildcards + numbers.
We have few result HTMLs with some of the characters flipped.

I would like to upload an example so you guys can check it.

Best regards,
Oren

@orenbracha

To ensure a timely and accurate response, please attach the following resources here for testing:

  • Your input Word document.
  • Please attach the output HTML file that shows the undesired behavior.
  • Please attach the expected output HTML file that shows the desired behavior.
  • Please create a standalone console application ( source code without compilation errors ) that helps us to reproduce your problem on our end and attach it here for testing.

As soon as you get these pieces of information ready, we will start investigation into your issue and provide you more information. Thanks for your cooperation.

PS: To attach these resources, please zip and upload them.

Desktop.zip (5.6 MB)

All attached + an image highlighting the problem.
The test was done on IE11 and Edge86.

Thanks.

@orenbracha

We have not found the shared issue in the ‘Capture.PNG’. Could you please check your documents again and highlight the issue? We will then investigate the issue and provide you more information on it.

Doc.PNG (19.3 KB)
Html.PNG (21.3 KB)

Attached

@orenbracha

We have tested the scenario and have managed to reproduce the same issue at our side. For the sake of correction, we have logged this problem in our issue tracking system as WORDSNET-21239. You will be notified via this forum thread once this issue is resolved.

We apologize for your inconvenience.

Hi,

Thanks for quick response.
This problem is very critical for us since it is happening on medical reports. Flipping numbers means flipping the entire result.
What is the plan for this item now? How can we get this one fixed?

Thanks,
Oren

@orenbracha

We try our best to deal with every customer request in a timely fashion, we unfortunately cannot guarantee a delivery date to every customer issue. We work on issues on a first come, first served basis. We feel this is the fairest and most appropriate way to satisfy the needs of the majority of our customers.

Currently, your issue is pending for analysis and is in the queue. Once we complete the analysis of your issue, we will then be able to provide you an estimate.

Thanks.
We will really appreciate it if we can get high priority because this issue is ranked “Critical” on our customers sites (Hospitals), we are talking about clinical reports corruption, and its about to escalate to Ministry of Health.

Thanks in advance!

@orenbracha

Please note that you reported this issue in free support forum and it will be treated with normal priority. To speed up the progress of issue’s resolution, we suggest you please check our paid support policies from following link.
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