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Footnote seperator was rendered differently in PDF


When rendering a document with customized footnote separator (red underlined line) to pdf using Aspose.Words, I noticed the separator formatting was ignored, and ended up a black thick line.

Document doc = new Document(@“test.docx”);

I’ve attached the test documents and screenshot for your reference, could you please take a look into this?
test.zip (23.3 KB)

image.png (5.4 KB)



Thanks for your inquiry. We have tested the scenario and have managed to reproduce the same issue at our side. For the sake of correction, we have logged this problem in our issue tracking system as WORDSNET-15622. You will be notified via this forum thread once this issue is resolved.

We apologize for your inconvenience.

Best Regards,
Tahir Manzoor

Can we escalate this issue to the paid forum?


Thanks for your inquiry. The page layout does not support colors and other effects for the footnote/endnote separator. This is a new feature.

Normally when an issue is reported by a customer via our regular product forums, it is added to the pool of current issues being worked on by our product teams. Our product teams work on issues on a first come, first served basis. We feel this is the fairest and most appropriate way to satisfy the needs of the majority of our customers. However, due to the nature of some bugs and the number of features we are working on, this doesn’t always mean we can fix every bug or implement new feature within a short time after it’s reported.

Please note that your issue was logged with normal support level. Please create a new ticket on Paid Support Helpdesk to escalate this issue.

Best Regards,
Tahir Manzoor