The tickets are resolved on first come first serve basis in free support forum and resolution time of the tickets depends upon number of issues logged previously in the queue. Furthermore, the functionality of generating PDF from XML template has been under development for enhancements and improvements which is why we have very less help topics and examples regarding it. Nevertheless, your concerns have been recorded and we will consider them during tickets investigation. As soon as we have some news about their resolution, we will inform you. Please spare us some time.
We apologize for the inconvenience.