Former issues that are still open

Aspose.Words Product Family
1

Hello,

A few months ago I found two bugs at your product. I have wrote about it in the following threads:
1. https://forum.aspose.com/t/58257

2. https://forum.aspose.com/t/57827

The answer that I have got in response was that you managed to reproduce these issues on your side and you logged these issues in your bug tracking system. The issues IDs are:

1. WORDSNET-6395.

2. WORDSNET-6423

Unfortunately, These two issues have not been resolved yet and this is really necessary for us and it causes a significant delay in our coding progress.

We have purchased a license for Aspose.Words for .NET Developer OEM including one Year Priority Support with hope that maybe it will help to resolve these issuses sooner.

Thank you

2

Hi Yaniv,


Thanks for your inquiry.

Unfortunately, both of these issues are not resolved yet. These issues are pending for analysis and are in the queue. We will inform you as soon as there are any developments. We apologise for the inconvenience.

Secondly, since you reported these issues via normal Aspose.Words forum, both of your issues were logged with ‘Normal’ priority in our issue tracking system and when an issue is reported via normal (free) support forum we make no promises about estimations on when a fix can/will be delivered. Please accept my apology not to treat these issues as Priority Support issues. To avoid this, please always post your critical issues in the Priority Support forum since only issues posted in the Priority Support forum are treated with that priority. Please post your request in a new thread in Priority Support forum so that we can escalate these issues.

Best Regards,