I've been developing a solution for converting Word docs into HTML that in turn becomes a Knowledge Document (KD) in CA Service Desk Manager (SDM).
My challenge is the target system (SDM) - it cannot support a KDs longer than 32K.
I'm looking for a balance between format and size.
Could you suggest some save options for HTML that may be beneficial?
I've noted that some documents I convert seem to have redundant tags pertaining to text attributes repeatedly even though it's unnecessary.