HTML to doc conversion issue with accents and funny characters

We are doing a HTML to word conversion and are having issues with accents and funny characters in general.
the following line
Fundação Getúlio Vargas -
turns into the following when in word
Fundação Getúlio Vargas
IS there something special i need to do on the import ?

Thanks for your request. Please attach your html document. I will investigate it and try to help you.
Best regards.

is there a way i can privately send this?

Just attach it here. Attachments posted by customers are seen only by staff members.