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HTML to doc conversion issue with accents and funny characters

We are doing a HTML to word conversion and are having issues with accents and funny characters in general.

Example
the following line

Fundação Getúlio Vargas -

turns into the following when in word

Fundação Getúlio Vargas

IS there something special i need to do on the import ?

Hi

Thanks for your request. Please attach your html document. I will investigate it and try to help you.

Best regards.

is there a way i can privately send this?

Hello!

Just attach it here. Attachments posted by customers are seen only by staff members.

Regards,