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Hi, any news to regarding this topic from the old forum, your issue system ID: PDFNET-42880.

@Matti_Ketonen

Thanks for posting your inquiry.

I have checked the status of earlier logged issue “PDFNET-42880” and I am afraid that it is not pending for review, due to other logged issues in the queue. We are sure that product team will plan to investigate it according to their development schedule. As soon as we have some news about its resolution, we will update you. Please be patient and spare us little time.

We are sorry for the inconvenience.


Best Regards,
Asad Ali

@asad.ali thank you again for a very quick reply :slight_smile:

Do you know if the paid support provides any other channels, my managers are asking to see if there are any routes we can look for.

@Matti_Ketonen

Thanks for writing back.

Regarding Enterprise/Priority support, please note that it does not guarantee any immediate resolution of the issue but it expedites the investigation regarding issue. In addition, the issues logged under Priority/Enterprise support have precedence over the issues. logged under Normal/Free support model.

In order to read more about enhanced support, please visit “Support FAQs” page of our website where you will find enough information in this regard. In case of any further assistance, please feel free to contact us.


Best Regards,
Asad Ali

Hi,

I reached out to Stack Overflow in case someone would know some details about Adobe products.

@Matti_Ketonen

Thanks for acknowledging us.

As we already have logged the issue in our issue tracking system for the investigation purposes, so the product team will definitely look into the details of it and share their feedback accordingly. As soon as we have some news about investigation, we will certainly inform you within this forum thread. We greatly appreciate your patience and comprehension in this matter. Please spare us little time.

We are sorry for the delay and inconvenience.


Best Regards,
Asad Ali