CrossReference & Hyperlinks not working when converting PDF->DOCX

Aspose.Total Product Family
1

Hi,

We am using Aspose 19.5 jar and in that we are trying to convert PDF to DOCX but after conversion in the DOCX hyperlinks are not working. Given below is the sample code

com.aspose.pdf.Document doc = new com.aspose.pdf.Document(“C:\Users\agupta\Desktop\ss.pdf”);
DocSaveOptions saveOptions = new DocSaveOptions();
saveOptions.setFormat(DocSaveOptions.DocFormat.DocX);
// Save output DOCX file
doc.save(“C:\Users\agupta\Desktop\ss.pdf.docx”, saveOptions);

Kindly provide a solution or workaround to this issue.

Thanks,
Akshit

2

@Mr.Gupta

Thank you for contacting support.

Would you please share source and generated file so that we may try to reproduce and investigate it in our environment.

3

Attached the PDF and DOCX file. The pdf contains cross references like Übersichtsseite and normal hyperlinks like https://www.google.com/ and www.quark.com on the second page which are working on pdf reader like Adobe Acrobat but the DOCX generated has no working hyperlinks neither the cross references (Übersichtsseite) nor the normal hyperlinks (https://www.google.com/ and www.quark.com)

sample.pdf (124.2 KB)
sample.pdf (124.2 KB)
Docx Generated

4

@Mr.Gupta

Thank you for sharing requested data.

We have logged a ticket with ID PDFJAVA-38651 in our issue management system for further investigation and resolution. The ticket ID has been linked with this thread so that you will receive notification as soon as the ticket is resolved.

We are sorry for the inconvenience.

6

Kindly provide me the tentative time frame for this issue as it is very urgent at our end

7

@Mr.Gupta

Please note that the ticket has been logged under free support model and will be investigated on first come first serve basis. Therefore, it may take some months to resolve. As soon as we have some definite updates or ETA regarding ticket resolution, we will let you know.

Moreover, we also offer Paid Support , where issues are used to be investigated with higher priority. Our customers, who have paid support subscription, report their issue there which are meant to be investigated urgently. In case your reported issue is a blocker, you may please consider subscribing for Paid Support. For further information, please visit Paid Support FAQs .

8

Can you point us in the right direction to get this expedited. We require Cross Reference in PDF -> DOC/X conversion, this is a blocker in our production Environment.

We are licensed customer of “Aspose.Total for Java”.

9

@Mr.Gupta

Kindly contact our sales team at Purchase Forum if you need any further information about Paid Support. Paid Support subscription will expedite resolution of your ticket.