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Increased Logging

We are currently experiencing an issue where conversion of some files is maxxing the processor at 100%. We're curious to know more about the incoming files and what's happening inside our conversion process, so, we'd like to get some increased logging.

Is there a way to get more logging from the component? If so, what kinds of settings changes do I need to make to get it and where are those logs generally routed?


Hi there,

Thanks for your inquiry. We’ve logged your requirement for logging options as PDFNEWNET-35643 in our issue tracking system. We are in coordination with our development team for investigation and resolution. We will keep you updated about the issue progress via this forum thread.

Meanwhile, Can you please confirm some details/code about the conversion process and sample problematic files here? It will help us to investigate the issue.

Sorry for the inconvenience faced.

Best Regards,