java.lang.StackOverflowError - at com.aspose.words.zzYD.zzZ(Unknown Source)

Aspose.Words Product Family
1

Good day,


we have a problem with a document at our customer. Both documents were rendered OK in April 2016 just before we switched to a new rendering server. We believe the problem is connected to the new rendering server because we tried to render a document version that actually was rendered ok in April 2016. We see the following entries in the log, and it’s constantly is growing:

java.lang.StackOverflowError
at com.aspose.words.zzYD.zzZ(Unknown Source)
at com.aspose.words.zzYD.zzZ(Unknown Source)
at com.aspose.words.zzYD.zzW(Unknown Source)
at com.aspose.words.zzZ91.zzZ(Unknown Source)

We have the following components installed (see screenshot attached).

aspose.slides-14.7.0.jar

aspose-cells-8.2.1.jar

aspose-email-4.6.0.0-jdk16.jar

aspose-words-14.9.0-jdk16.jar

Any idea what causes the issue? The documents in question are manuals, MS word documents, and they are very large.

2
Hi there,

Thanks for your inquiry. To ensure a timely and accurate response, please attach the following resources here for testing:

  • Your input Word document.
  • Please create a simple Java application (source code without compilation errors) that helps us to reproduce your problem on our end and attach it here for testing.

As soon as you get these pieces of information ready, we'll start investigation into your issue and provide you more information. Thanks for your cooperation.

PS: To attach these resources, please zip them and Click 'Reply' button that will bring you to the 'reply page' and there at the bottom you can include any attachments with that post by clicking the 'Add/Update' button.